Summary: The Salesforce Sr. Administrator is responsible for configuring and enhancing the Salesforce.com platform, managing user and license setups, and ensuring data quality. The role requires a proactive approach to platform enhancements and user support, along with strong communication skills to liaise with stakeholders. The administrator will also participate in Agile methodologies and maintain technical documentation. A solid understanding of Salesforce architecture and best practices is essential for success in this position.

Key Responsibilities:

• Configure/build new and enhanced functionality in the Salesforce.com platform using declarative solutions.
• Manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Implement Salesforce configuration changes including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
• Understand basic triggers/Apex code knowledge.
• Manage sandbox environments and DevOps/release management.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Create a platform roadmap and define priorities, liaising with stakeholders.
• Communicate platform changes to end users and stakeholders.
• Manage data to improve Salesforce data quality, implementing rules and automation as needed.
• Conduct proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
• Handle user support tickets and monitor user adoption.
• Provide new user and ongoing user training.
• Maintain technical documentation.
• Participate in walk-throughs/demos and reviews with the team as needed.
• Follow Agile software development methodology and team architecture standards.
• Participate in design and test inspections throughout the life cycle to identify issues/defects.

Key Skills:

• 5+ years of Salesforce Sales/Service Cloud administration experience.
• 2+ years of Salesforce Experience Cloud & CPQ experience is a plus.
• Exposure to Scrum/Agile Product Development.
• Declarative customization skills including Visual Flow Builder, Process Builder, Approval Processes, Validation Rules, Workflow rules, Reports, and Dashboards.
• Experience migrating data from source to Salesforce using Dataloader.
• Proactive attitude towards platform enhancements.
• Ability to design scalable, best practice solutions.
• Excellent relationship-building skills.
• Strong ability to liaise with stakeholders at all levels.
• Strong understanding of Salesforce architecture and configuration best practices.
• Salesforce Administrator Certification preferred.
• Salesforce Platform App Builder Certification preferred.

Salary (Rate): undetermined

City: Indianapolis

Country: United States of America

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other