Summary: The Benefits Officer at Walsall Council is responsible for the assessment, payment, and recovery of housing and council tax benefits. This role involves addressing customer inquiries and maintaining financial systems while adhering to legislation and council policies. The officer is expected to provide knowledgeable and responsive service to benefits customers. Extensive knowledge of benefit legislation and procedures is essential for success in this position.

Key Responsibilities:

• Assessment, payment, and recovery of housing and council tax benefit.
• Dealing with customer and stakeholder inquiries, providing advice and assistance through various communication methods.
• Control and maintenance of financial and other systems.
• Ensuring compliance with legislation, government performance standards, and Council policies.
• Providing a progressive and responsive service to benefits customers.

Key Skills:

• Extensive knowledge and experience of benefit legislation and procedures.
• Strong communication skills for customer interaction.
• Ability to manage financial systems effectively.
• Understanding of legislation and government performance standards.
• Customer service orientation.

Salary (Rate): 25.00

City: Walsall

Country: England

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other