Sales Support Administrator

Summary: The Sales Support Administrator - Case Packager role at Roma Finance involves providing essential administrative support to the sales team to enhance productivity and performance. Key responsibilities include processing sales leads, managing communications, and ensuring compliance with business requirements. The position requires strong communication and time management skills to effectively support the sales process. This is a 12-month fixed-term contract based in Manchester with hybrid working arrangements.

Key Responsibilities:

• Produce Indicative Terms for sales staff to increase business levels.
• Request valuation quotes from panel valuers for pricing and scheduling.
• Manage internal mailboxes for timely processing of new leads and inquiries.
• Check incoming sales packs for compliance with processing requirements.
• Contact borrowers/brokers to obtain missing requirements for sales packs.
• Handle inbound and outbound calls to direct queries to the appropriate sales team member.
• Update packs with missing requirements for processing acceptance.
• Manage online webchat for borrower queries within service level agreements.
• Maintain an accurate broker database in line with Data Protection regulations.
• Collate customer service leads and liaise between Sales & Customer Service.
• Produce daily sales statistics for the Commercial Director to monitor performance.
• Perform ad hoc sales administration tasks to support the Sales staff and Commercial senior leadership team.

Key Skills:

• Strong communication skills.
• Effective time management.
• Attention to detail.
• Good customer service abilities.
• Organizational skills.
• Teamwork and independence.
• Flexibility and versatility.
• Conscientiousness.
• Efficiency in task execution.

Salary (Rate): undetermined

City: Manchester

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other