Summary: The Sales and Customer Experience Project Officer role is a fixed-term position within the Group Sales team, focusing on enhancing customer engagement and retention across various educational product lines. The position involves leading research initiatives, contributing to project management efforts, and ensuring a positive customer experience. This hybrid role requires weekly attendance at the Head Office in Newcastle upon Tyne and offers opportunities for professional development and personal well-being. The role is pivotal during a transformative period for the organization as it seeks to improve customer interactions.

Key Responsibilities:

• Ensure all customers have a consistently positive experience.
• Oversee the ongoing CRM project to meet customer needs.
• Lead and present research on sales aspects, including lead generation and sales incentive models.
• Contribute to the development of a successful team.

Key Skills:

• Experience in an Awarding Organisation or related Education environment.
• Experience in change projects, including systems change.
• Understanding of project management principles.
• Ability to research and analyze detailed information for reports and recommendations.
• Experience in sales and/or customer service operations.

Salary (Rate): 33530

City: Newcastle Upon Tyne

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: Mid-Level

Industry: Other