Summary: The role of Desktop Support Engineer involves providing 2nd and 3rd line technical support within a prestigious investment bank for a minimum of 6 months. The position requires expertise in a Windows-based infrastructure and Dynatrace monitoring tools, with a focus on delivering excellent customer service in a high-pressure environment. This contract role is classified as inside IR35 and offers a competitive daily rate. Candidates will work in a hybrid model, balancing onsite and remote responsibilities.

Key Responsibilities:

• Provide 2nd and 3rd line support to users in a financial services environment.
• Troubleshoot and resolve issues within a Windows infrastructure, ensuring minimal downtime.
• Support and optimize Dynatrace monitoring tools for system performance.
• Work closely with internal teams to escalate and resolve complex technical issues.
• Provide excellent customer service in a fast-paced, high-pressure banking environment.
• Maintain and update documentation for IT systems and processes.

Key Skills:

• Proven experience as a Desktop Support Engineer within a financial services or banking environment.
• Strong expertise in Windows OS, Active Directory, and Group Policy.
• Hands-on experience with Dynatrace monitoring tools.
• Knowledge of virtualization technologies (VMware, Citrix).
• Experience with SCCM for software deployment and patching.
• Ability to troubleshoot networking issues (DNS, DHCP, TCP/IP).
• Excellent communication and stakeholder management skills.

Salary (Rate): 350

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT