Summary: The SaaS Account Manager role involves managing customer inquiries and relationships for a global telecoms company specializing in IoT solutions. The position requires proactive engagement with customers to address issues, manage renewals, and identify growth opportunities. The role is hybrid, requiring two days a week at the Reading Head Office. Candidates should have a background in SaaS account management and an understanding of IoT products.

Key Responsibilities:

• Handle incoming customer inquiries related to contracts, products, and escalations.
• Initiate outbound interactions to address outstanding issues, renewals, and churn risks.
• Assist customers and local teams with billing queries.
• Identify and pursue growth, referral, and expansion sales opportunities.
• Proactively manage the renewals pipeline and address potential risks.

Key Skills:

• Experience in SaaS account management.
• General understanding of Internet of Things (IoT) products.
• Strong customer service and communication skills.
• Ability to identify growth opportunities and manage renewals.
• Proactive problem-solving skills.

Salary (Rate): 190

City: Reading

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT