Responsable du Développement de la Relation Clients Auvergne Loire H/F

Summary: The role of Responsable du Développement de la Relation Clients Auvergne Loire involves supporting the Regional Director in operational functions and managing client relationships within the Auvergne-Rhône-Alpes region. The position requires overseeing the regional budget, handling client complaints, and fostering collaboration among various stakeholders. The candidate will also lead and manage coaching teams to enhance customer satisfaction. This is a managerial position within a national bank, emphasizing human-centric values and inclusivity.

Key Responsibilities:

• Participate in the operational functioning of the Regional Directorate while adhering to ethical standards and risk management.
• Replace the Regional Director in their absence across all responsibilities.
• Manage and animate coaching teams, excluding insurance-focused coaches, to support agency teams and customer satisfaction.
• Coordinate the implementation of the regional budget and ensure coherence between reports and dashboards.
• Supervise the handling of complaints at the regional level and manage protocols.
• Develop synergy with various stakeholders within LCL and the CASA Group.
• Oversee corrective actions related to compliance in collaboration with the quality service and transformation team.

Key Skills:

• Strong knowledge of the banking environment.
• Proven managerial experience.
• Ability to unite and support teams.
• Aptitude for cross-functional collaboration.
• Strong organizational skills, risk awareness, and control.
• Team spirit and effective communication skills.
• Availability, efficiency, and exemplary conduct.

Salary (Rate): undetermined

City: Lyon

Country: France

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: Senior

Industry: Other