Summary: The Rent Operations Manager role involves managing the recovery of unpaid rents for NCC Housing Services on a temporary basis, with a focus on coordinating service delivery within the Income Team. The position requires a candidate with managerial experience in rents or income management, particularly in a fast-paced housing management environment. The role operates on a hybrid working model, requiring an average of two days per week in the office. The contract is initially for three months, pending a permanent recruitment campaign.

Key Responsibilities:

• Manage the recovery of unpaid rents for NCC Housing Services.
• Support the coordination of service delivery across the Income Team.
• Lead and motivate a team to ensure high-quality performance.
• Address complex issues and competing priorities in a fast-paced environment.
• Collaborate closely with the Head of Rents.

Key Skills:

• Experience in rents/income management at a managerial level.
• Previous management experience in housing management or customer-facing roles.
• Knowledge of Housing Benefits and Welfare benefits.
• Ability to lead and motivate teams.
• Possession or progress towards NVQ level 4/5 or a Chartered Institute of Housing qualification (advantageous).

Salary (Rate): £44,711

City: Nottinghamshire

Country: England

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: Mid-Level

Industry: Other