Zoom Contact Center Consultant

Zoom Contact Center Consultant

Posted 2 days ago by 1764058147

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Negotiable
Outside
Remote
USA
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Application Programming Interface (API) Artificial Intelligence Automation Chatbot Cloud Computing Cloud Technology Debugging Google Cloud Google Cloud Platform (GCP) Interactive Voice Response Management Microsoft Azure Performance Tuning Single Sign-On (SSO) Webhooks Workflow Automation Workflows Zoom (Video Conferencing Tool)

Summary: The Zoom Contact Center Consultant role involves configuring and implementing solutions for Zoom's Contact Center, focusing on IVR flows, chatbot workflows, and self-service interaction models. The position requires strong technical expertise in cloud telephony and experience with major cloud providers. The consultant will also be responsible for monitoring and analytics within contact centers. This is a remote position with a duration of over six months.

Key Responsibilities:

  • Configure Zoom Contact Center solutions.
  • Build IVR flows, chatbot workflows, and self-service interaction models.
  • Implement NLU-based IVR or conversational AI solutions.
  • Utilize Google Cloud Platform or other major cloud providers.
  • Understand cloud telephony, SIP, call routing models, and queueing logic.
  • Work with APIs, webhooks, integration patterns, workflow automation, and SSO (SAML/OAuth).
  • Monitor analytics and quality management in contact centers.
  • Debug issues and perform performance tuning.

Key Skills:

  • Strong hands-on experience with Zoom Contact Center.
  • Experience with CCAAS and UCAAS.
  • Proven experience in building IVR flows and chatbot workflows.
  • Experience with NLU-based IVR or conversational AI solutions.
  • Familiarity with Google Cloud Platform or other major cloud providers (AWS, Azure, OCI).
  • Understanding of cloud telephony and call routing models.
  • Experience with APIs and workflow automation.
  • Strong debugging and issue resolution skills.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Zoom Contact Center Consultant
Location : Remote
Duration : 6+ Months

Job Description :

Strong hands-on experience configuring Zoom Contact Center Consultant
Experience with CCAAS, UCAAS
Proven experience in building IVR flows, chatbot workflows, and self-service interaction models
Experience implementing NLU-based IVR or conversational AI solutions
Experience with Google Cloud Platform (Google Cloud Platform) or any major cloud provider (AWS, Azure, OCI, etc.)
Understanding of cloud telephony, SIP, call routing models, and queueing logic
Familiarity with APIs, webhooks, integration patterns, workflow automation, SSO (SAML/OAuth)
Experience with monitoring, analytics, and quality management in contact centers
Strong debugging, issue resolution, and performance tuning capabilities

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