Contact Center Team Lead
Posted 7 days ago by NIE Networks
Negotiable
Undetermined
Undetermined
Craigavon, Northern Ireland, United Kingdom
Summary: The Contact Centre Team Leader position is a 13-month temporary contract aimed at overseeing the operations of a busy Customer Contact Centre. The role involves leading a team of customer service agents and is ideal for individuals with supervisory experience looking to advance into team leadership. NIE Networks emphasizes training and career progression, contributing to a high employee retention rate. Applications must be submitted by 11pm on Sunday, 7 December 2025.
Key Responsibilities:
- Lead and manage a dedicated team of customer service agents.
- Support the operations of the Customer Contact Centre.
- Report directly to the Customer Contact Coordinator.
- Facilitate training and development opportunities for team members.
- Ensure high levels of customer service and satisfaction.
Key Skills:
- Supervisory experience in a customer service environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to support training and development initiatives.
- Commitment to high standards of customer service.
Salary (Rate): undetermined
City: Craigavon
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: Mid-Level
Industry: Other
We are currently recruiting a Contact Centre Team Leader on a 13-month temporary contract to support the operations of our busy Customer Contact Centre. Reporting directly to the Customer Contact Coordinator, the successful candidate will play a key role in leading a dedicated team of customer service agents. This is an excellent development opportunity for someone with supervisory experience who is ready to take the next step into a team leadership role. At NIE Networks, we are committed to supporting training, development, and career progression reflected in our consistently high employee retention rate of 97%. For further information, the Role Specification Document is available to download. CV and Cover Letter must be received no later than 11pm on Sunday 7 December 2025.