Workday Support Specialist
Posted 4 days ago by 1756365597
Negotiable
Outside
Remote
USA
Summary: We are looking for a Workday Support Specialist with a minimum of 8 years of experience in providing Tier 1 and Tier 3 support for Workday systems. This remote role involves supporting a city municipality in Texas for a duration of 3-6 months, focusing on troubleshooting system issues and improving user experience. The ideal candidate will have a strong background in managing ServiceNow ticket queues and implementing effective solutions.
Key Responsibilities:
- Provide Tier 1 Tier 3 support for Workday-related tickets, including login/access issues, data discrepancies, and workflow errors
- Monitor and triage incoming tickets using the ServiceNow platform; ensure timely resolution and documentation
- Escalate critical system issues and coordinate with Workday support or technical consultants as needed
- Conduct root cause analysis for recurring issues and recommend long-term solutions
- Maintain a knowledge base of common issues and resolutions to support Tier 1 staff
- Track system performance and usage trends to identify inefficiencies
- Generate reports on ticket volume, resolution time, and issue categories
- Recommend and implement configuration changes or user training to reduce ticket volume
Key Skills:
- Prior experience supporting Workday in a public sector or large enterprise environment
- Familiarity with ServiceNow and ticketing workflows
- Strong analytical and troubleshooting skills
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
We are seeking a qualified Workday Support Specialist with at least 8 years of experience providing Tier 1 Tier 3 support for Workday systems to work remotely from anywhere in Texas. This role will be a 3-6 month assignment supporting a city municipality in Texas. The ideal candidate will have a proven track record of troubleshooting system issues, managing ServiceNow ticket queues, coordinating with technical teams, and implementing long-term solutions that improve system performance and user experience.
Primary Focus: Help Desk Support, Issue Resolution, System Optimization
Key Responsibilities:
- Provide Tier 1 Tier 3 support for Workday-related tickets, including login/access issues, data discrepancies, and workflow errors
- Monitor and triage incoming tickets using the ServiceNow platform; ensure timely resolution and documentation
- Escalate critical system issues and coordinate with Workday support or technical consultants as needed
- Conduct root cause analysis for recurring issues and recommend long-term solutions
- Maintain a knowledge base of common issues and resolutions to support Tier 1 staff
- Track system performance and usage trends to identify inefficiencies
- Generate reports on ticket volume, resolution time, and issue categories
- Recommend and implement configuration changes or user training to reduce ticket volume
Preferred Qualifications:
- Prior experience supporting Workday in a public sector or large enterprise environment
- Familiarity with ServiceNow and ticketing workflows
- Strong analytical and troubleshooting skills