Telephony Contact Architect

Summary: The Telephony Contact Architect role is focused on designing and implementing enterprise contact center telephony solutions. The position requires extensive experience in telephony architecture and hands-on expertise with various CCaaS platforms. The role is remote and emphasizes a deep understanding of telephony protocols and technologies. Candidates should possess strong technical skills in SQL and data processing frameworks.

Key Responsibilities:

• Design and implement enterprise contact center telephony architecture.
• Utilize CCaaS platforms such as Amazon and Cisco.
• Apply knowledge of SIP, RTP, SBCs, and codecs in telephony solutions.
• Integrate APIs and work with data streaming technologies like Kafka and Kinesis.
• Leverage strong SQL and DAX skills for data analysis and reporting.

Key Skills:

• 7+ years in enterprise contact center telephony architecture.
• Hands-on experience with CCaaS platforms (Amazon, Cisco).
• Deep understanding of SIP, RTP, SBCs, and codecs.
• Experience with APIs and Kafka/Kinesis.
• Strong SQL/DAX experience.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT