Senior Contact Center Engineer
Posted 1 week ago by 1761738577
Negotiable
Outside
Remote
USA
Summary: The role of Senior Contact Center Engineer involves supporting customers in migrating their contact center platforms to AWS Connect, specifically for clients in California's state and local government. The position requires extensive experience in AWS Connect environments and prior migration experience with various contact center platforms. This is a remote contract position for an initial duration of 12 months. The role is classified as outside IR35.
Key Responsibilities:
- Support customers migrating to AWS Connect from existing contact center platforms.
- Assist in future migration work for clients looking to transition their Genesys, Avaya, Cisco, etc. platforms to AWS Connect.
- Design, develop, implement, and manage AWS Connect environments.
Key Skills:
- 7 - 8 years of overall experience.
- At least 5 years of experience with AWS Connect environments.
- Prior experience migrating Genesys, Avaya, Cisco, etc. platforms to AWS Connect.
- AWS Certified Solutions Architect certification.
- Scripting experience with Python and/or JavaScript.
- Knowledge of API Protocols and API Design.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Consulting
Our client, a leading Consulting Firm, is in need of 2 Sr. Contact Center Engineers for initial 12-month remote contracts supporting several customers within the California state & local government. The Sr. Contact Center Engineers will be responsible for supporting customers who have recently migrated to AWS Connect as well as future migration work, specifically around customers who are looking to migrate their Genesys, Avaya, Cisco, etc. Contact Center platforms to AWS Connect.
Required Skills:
- 7 - 8 years of overall experience.
- At least 5 years of experience designing, developing, implementing and managing existing AWS connect environments.
- Prior experience migrating Genesys, Avaya, Cisco, etc. Contact Center platforms to AWS Connect.
- AWS Certified Solutions Architect certification.
- Scripting experience with Python and / or JavaScript.
- Knowledge of API Protocols, API Design, etc.
Desired Skills:
- Prior experience integrating Contact Center platforms with CRMs like Salesforce, Zendesk, etc.