Sr Business Analyst (Zuora)

Sr Business Analyst (Zuora)

Posted Today by 1766129721

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Negotiable
Outside
Remote
USA
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Automation Business Administration Business Process Business Process Automation Cloud Applications Cloud Computing Cloud Technology Constituent Relationship Management Customer Relationship Management (CRM) Software Finance ICAS Chartered Accountant (CA) Key Performance Indicators (KPIs) Management Mapping Software Market Trend Process Analysis Process Improvement Product Management Salesforce Software as a Service (SaaS) Stakeholder Management System Implementation Workflows

Summary: The Sr Business Analyst (Zuora) role involves identifying and improving business processes, developing new strategies, and collaborating with stakeholders to ensure successful adoption of new procedures. The position requires conducting audits and assessments to evaluate the effectiveness of implemented processes and providing training to team members. The role is remote and focuses on enhancing efficiency and productivity within the organization. Candidates should have extensive experience in process analysis and subscription management, particularly with Zuora.

Key Responsibilities:

  • Analyzing current business processes, workflows, and procedures to identify areas for improvement.
  • Developing and implementing optimized processes and procedures to enhance efficiency, productivity, and customer satisfaction.
  • Collaborating with stakeholders to design and execute new Quote to Cash products aligned with organizational goals.
  • Monitoring and evaluating the effectiveness of implemented features, measuring key performance indicators, and making necessary adjustments for continuous improvement.
  • Help drive the roadmap for business process automation related to Pure's subscription functions, Quote to Cash.
  • Gain cross-functional alignment across product, sales ops, finance, legal, operations, services, etc.
  • Plans, implements, and monitors business process changes for projects.
  • Assists in making business decisions relating to system implementation, modification, maintenance, etc.
  • Analyze complex business problems relating to end-to-end processes involving CPQ, Subscription Management, Entitlement Management, ERP.
  • Collaborate closely with IT Architects and product management to define and implement effective and efficient solutions to help scale the business.
  • Assume a hands-on role in testing solutions, identifying issues, validating solutions meet specifications, and communicating to team members.
  • Presents analyses, solutions, and business cases to senior management.
  • Coordinates with cross-functional teams to develop business process requirements.

Key Skills:

  • Bachelor's degree in business administration, management, or a related field.
  • Must have 2-3 years of Subscription Management experience specifically using Zuora Subscriptions and Zuora 360.
  • 10+ years of experience in process analyst role, including substantial experience in Enterprise Applications (e.g., eCommerce, Salesforce, ERP, Zuora, etc.).
  • Strong knowledge in enterprise CRM, CPQ, Order to Cash, SaaS / Cloud applications, with an enthusiasm to gain and apply new knowledge.
  • Familiarity with process mapping and modeling techniques.
  • Good understanding of business processes including CPQ, eCommerce, Contract, Subscription, ERP, Entitlement, and Fulfillment systems.
  • Strong analytical skills with the ability to collect, study, and interpret complex data.
  • Ability to manage and perform multiple complex tasks as part of the daily work assignment.
  • Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:
Role: Sr Business Analyst (Zuora)
Location: Santa Clara, CA - Remote
Experience: 10+ Years
Visa: H1B,H1B-T,L2and USC
Work Schedule: Overtime is not expected but could be possible based upon business needs and will occur only when requested and approved by manager.
Job Description:
As a vital team member, you will be responsible for identifying the areas of improvement in our current business processes, developing, and implementing new strategies and technologies, and collaborating with stakeholders to ensure alignment and successful adoption of the new procedures. Additionally, you will conduct process audits and performance assessments to ensure the effectiveness of the new processes and provide training and support to the team members, to ensure that the best practices are followed.

Role Objectives:
  • Analyzing current business processes, workflows, and procedures to identify areas for improvement.
  • Developing and implementing optimized processes and procedures to enhance efficiency, productivity, and customer satisfaction.
  • Collaborating with stakeholders to design and execute new Quote to Cash products aligned with organizational goals.
  • Monitoring and evaluating the effectiveness of implemented features, measuring key performance indicators, and making necessary adjustments for continuous improvement.
  • Stay updated on industry trends, emerging technologies, and process improvement methodologies.
Responsibilities To Include (But Are Not Limited To):
  • Help drive the roadmap for business process automation related to Pure s subscription functions, Quote to Cash.
  • Gain cross functional alignment across product, sales ops, finance, legal, operations, services etc.
  • Plans, implements and monitors business process changes for projects
  • Assists in making business decisions relating to system implementation, modification,
  • maintenance, etc.
  • Analyze complex business problems relating to end-to-end processes involving CPQ, Subscription Management, Entitlement Management, ERP.
  • Collaborate closely with IT Architects and product management to define and implement effective and efficient solutions to help scale the business.
  • Assume a hands-on role in testing solutions, identifying issues, validating solution meets specification and communicate to team members.
  • Presents analyses, solutions and business cases to senior management
  • Coordinates with cross-functional team to develop business process requirements
Education:
  • Bachelor s degree in business administration, management or a related field.
Experience:
  • Must have 2-3 years of Subscription Management experience specifically using Zuora Subscriptions and Zuora 360.
  • 10+ years of experience in process analyst role, including substantial experience in Enterprise Applications (eg. eCommerce, Salesforce, ERP, Zuora etc.)
  • Strong knowledge in enterprise CRM, CPQ, Order to Cash, SaaS / Cloud applications, with an enthusiasm to gain and apply new knowledge.
  • Familiarity with process mapping and modeling techniques.
  • Good understanding of business processes including CPQ, eCommerce, Contract, Subscription, ERP, Entitlement and Fulfilment systems.
  • Strong analytical skills with the ability to collect, study and interpret complex data.
  • Ability to manage and perform multiple complex tasks as part of the daily work assignment.
Systems / Tools:
  • Google Workplace (Gmail, Sheets, Docs, Slides, calendar)
  • MSFT Office Application Suite
  • SFDC CPQ, Contracts and CRM modules
  • Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.
Vineel Kumar
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