Slack and Zoom Administrator

Slack and Zoom Administrator

Posted 1 week ago by 1753178742

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Negotiable
Outside
Remote
USA
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Application Programming Interface (API) Automation Data Loss Prevention Mac OS Management Microsoft Windows Mobile Application Development Single Sign-On (SSO) Slack (Software) Technical Support User Provisioning Webhooks Workflows Zoom (Video Conferencing Tool)

Summary: The Slack and Zoom Administrator is responsible for the administration and implementation of Slack and Zoom environments, requiring extensive experience in troubleshooting and resolving complex issues. The role involves managing integrations, providing technical support, and ensuring compliance with corporate policies. Additionally, the administrator will train support staff and stay updated on feature releases and enhancements. The position is remote and classified as outside IR35.

Key Responsibilities:

  • Setup and maintain Slack and Zoom environments, including Zoom contact center.
  • Troubleshoot and resolve complex issues related to Slack and Zoom, including integrations and API failures.
  • Handle escalations from L1/L2 support teams and collaborate with Slack and Zoom support.
  • Provide Tier 1 and Tier 2 technical support for Zoom-related issues.
  • Manage Slack workspace administration, including user provisioning and channel governance.
  • Monitor Slack service health and performance metrics.
  • Oversee integration and automation using Slack APIs, bots, and workflows.
  • Enforce security controls and compliance configurations.
  • Document processes and standard operating procedures for environment management.
  • Train and mentor L1/L2 support staff on best practices.
  • Stay current on Slack and Zoom feature releases and recommend enhancements.
  • Bring up new optimization ideas for the environment.
  • Work independently and lead technology initiatives.

Key Skills:

  • Minimum of 8 years of administration and implementation experience in Slack and Zoom.
  • Experience with troubleshooting complex issues and integrations.
  • Knowledge of Slack workspace administration and user provisioning.
  • Ability to manage both Windows and Mac platforms for Slack and Zoom.
  • Experience with automation and leading technology initiatives.
  • Strong communication and mentoring skills.
  • Familiarity with security controls and compliance regulations.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Experience in slack and zoom with zoom contact center experience, should be able to setup new environment, upgrade, maintain the existing environment.

Should have minimum of 8 years of Administration and implementation experience in Slack and Zoom.

Should be able to setup Zoom contact center and slack in a new environment.

Troubleshoot and resolve complex Slack and zoom issues, including integrations, API failures, user permission conflicts, and performance bottlenecks.

Handle escalations from L1/L2 support teams and work closely with Slack and zoom support when required.

Provide Tier 1 and Tier 2 technical support for Zoom-related issues, including video/audio quality, connectivity, and client features.

Manage Slack workspace administration, including channel governance, user provisioning, and enterprise grid configurations.

Should be able to handle both windows and mac platforms for slack and zoom

Monitor Slack service health and performance metrics; proactively identify and address systemic issues.

Oversee integration and automation using Slack APIs, bots, webhooks, and workflows.

Enforce and optimize security controls such as SSO, DLP integrations, retention policies, and compliance configurations.

Provide support and guidance on Slack app development, including internal tools and third-party integrations.

Partner with IT, Security, and Compliance teams to ensure Slack and zoom and aligns with corporate policies and regulations.

Document processes, resolutions, and standard operating procedures for Slack and zoom environment management.

Train and mentor L1/L2 support staff; conduct knowledge-sharing sessions on Slack and zoom best practices.

Stay current on Slack and zoom feature releases and roadmap developments; evaluate and recommend relevant enhancements.

Should be capable of brining up new optimization ideas for the environment.

Should have automation experiecne and work independently and lead technology

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