ServiceNow SAM Developer
Posted 1 week ago by 1753343465
Negotiable
Outside
Remote
USA
Summary: The role of ServiceNow SAM Developer involves enhancing software asset management capabilities through the optimization of discovery integrations and automation of lifecycle processes. The ideal candidate will have extensive experience with ServiceNow development, particularly in the Software Asset Management (SAM) module, and will focus on improving data accuracy and compliance. This position is remote and requires a strong understanding of discovery data and integration troubleshooting. The developer will also be responsible for resolving data quality issues and supporting continuous improvement of SAM workflows.
Key Responsibilities:
- Integration Optimization: Review and optimize current SCCM and JAMF integrations, ensuring accurate data delivery for SAM processes.
- Develop and maintain standardized Publisher Packs for software applications.
- Discovery Data Analysis: Validate accuracy of data from Citrix Discovery and resolve data quality issues.
- Issue Investigation & Resolution: Troubleshoot anomalies and resolve issues with business rules.
- Automation & Lifecycle Enhancements: Develop automation for software lifecycle processes and support SAM workflows.
Key Skills:
- 5+ years of experience on the ServiceNow platform.
- Strong hands-on experience with ServiceNow SAM development, including scripting and business rules.
- Deep understanding of discovery integrations (SCCM, JAMF, Citrix) and data normalization.
- Proven ability to troubleshoot complex data and process issues.
- Excellent problem-solving, communication, and documentation skills.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
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Hi, our direct client is hiring for ServiceNow SAM Developer Cincinnati, OH/ Remote, please view below requirements and reply with suitable resumes.
ServiceNow SAM Developer Location: Remote Duration: 5+ months Job ID: 1563 Must Have
Nice To Have
Job Summary: We are seeking a skilled ServiceNow SAM Developer to support and enhance our software asset management capabilities. This role will focus on optimizing discovery integrations, improving data accuracy, and automating lifecycle processes to ensure compliance and operational efficiency. The ideal candidate will have hands-on experience with ServiceNow development, particularly within the Software Asset Management (SAM) module, and a strong understanding of discovery data and integration troubleshooting.
Key Responsibilities: Integration Optimization Review and optimize current SCCM and JAMF integrations, including associated business rules and scheduled jobs. Ensure integrations are delivering accurate and complete data to support SAM processes. Develop and maintain standardized Publisher Packs for approved software applications to streamline deployment and ensure consistency across platforms Discovery Data Analysis Analyze data from the Citrix Discovery source (64,070 software installs) to validate accuracy and eliminate duplicates. Identify and resolve data quality issues across discovery sources. Issue Investigation & Resolution Investigate anomalies such as the SG-JAMF Last Scanned future date issue and troubleshoot related processes. Resolve issues with business rules that fail to remove software installs from devices marked as Retired, In Stock, or Stolen. Automation & Lifecycle Enhancements Develop and enhance automation for software lifecycle processes within ServiceNow. Support continuous improvement of SAM workflows and compliance reporting.
Required Skills & Experience: Strong hands-on experience with ServiceNow SAM development, including scripting, business rules, and scheduled jobs. Deep understanding of discovery integrations (SCCM, JAMF, Citrix) and data normalization. Proven ability to troubleshoot and resolve complex data and process issues. Familiarity with ServiceNow Discovery and CMDB relationships. Excellent problem-solving, communication, and documentation skills.
Preferred Qualifications: ServiceNow Certified Implementation Specialist SAM Experience in enterprise-scale IT environments or regulated industries Familiarity with ITIL practices and software licensing models Experience working on a Scrum Agile team
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Hi, our direct client is hiring for ServiceNow Software Asset Management Analyst, OH/ Remote, please view below requirement and reply with suitable resumes. Location: Remote Skills: ServiceNow, ServiceNow Software Asset Management (SAM), software discovery tools Duration: 5+ months Must Have:
Nice To Have
Job Summary: We are seeking a knowledgeable and detail-oriented ServiceNow ITAM (SAM) Analyst to lead and evolve our software asset lifecycle management practices. This role will be responsible for driving software normalization across installation and discovery models, and for supporting the development and implementation of a new software validation process. The ideal candidate will play a key role in ensuring that all new software adheres to defined standards by a target compliance date, while managing the validation of grandfathered software.
Key Responsibilities: Discovery Model Normalization Standardize discovered software asset data to ensure consistency and accuracy. Create and maintain normalized software publisher names, product names, and versions. Software Model Management Develop and maintain a comprehensive inventory of approved software within ServiceNow. Establish and maintain alignment between software models and discovery models to support compliance. Software Entitlement Creation Create and manage software entitlements for all tracked software assets. Ensure compliance with software licensing agreements and regulatory requirements. Software Validation Process Management Collaborate on the design and rollout of a new software validation process, including timelines and exception handling. Identify and evaluate critical process touchpoints to determine opportunities for performance monitoring and quality assurance. Design and implement targeted audit mechanisms and reporting frameworks to ensure process compliance, efficiency, and continuous improvement. Required Skills & Experience: Strong experience with ServiceNow Software Asset Management (SAM). Proven ability to manage software normalization and entitlement processes. Familiarity with software discovery tools and data reconciliation practices. Experience designing and implementing software validation or compliance processes. Excellent analytical, communication, and documentation skills. Preferred Qualifications: ServiceNow Certified Implementation Specialist SAM Experience in financial services or other highly regulated industries Familiarity with ITIL and software licensing models Experience working on a Scrum Agile team
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