IVR Developer

IVR Developer

Posted 1 week ago by 1753356796

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Negotiable
Outside
Remote
USA
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Amazon Connect Amazon DynamoDB Amazon Lex Amazon Web Services (AWS) API Gateway Application Programming Interface (API) Automation Avaya (Telecommunications) Avaya Unified Communications Management Genesys Infrastructure Automation Interactive Voice Response Lex (Software) Node.js Nodes (Networking) Workflows

Summary: We are seeking an experienced AWS Engineer with deep expertise in IVR systems, specifically Avaya and Genesys, to support the migration of legacy IVR solutions to a modern, cloud-native platform hosted on Amazon Connect. This role will focus on backend development, infrastructure automation, and production support for Amazon Connect and associated AWS services.

Key Responsibilities:

  • Support the migration of legacy IVR solutions to Amazon Connect.
  • Focus on backend development and infrastructure automation.
  • Provide production support for Amazon Connect and associated AWS services.

Key Skills:

  • Strong experience with AWS Connect and backend development on AWS (Lambda, API Gateway, Node.js).
  • Deep knowledge of Avaya IVR and Dialer systems mandatory.
  • Hands-on experience with Genesys Dialer strongly preferred.
  • Proficiency in AWS tools: DynamoDB, Cognito, CodePipeline, CodeBuild, CloudFormation, Amazon Lex.
  • Experience in migrating contact center platforms and outbound campaigns.
  • Familiarity with contact center workflows and telephony systems.
  • Strong troubleshooting and production support experience for AWS environments.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:
Job Title: AWS Connect Developer
Location: Remote
Healthcare is Must
Summary:
We are seeking an experienced AWS Engineer with deep expertise in IVR systems, specifically Avaya and Genesys, to support the migration of legacy IVR solutions to a modern, cloud-native platform hosted on Amazon Connect. This role will focus on backend development, infrastructure automation, and production support for Amazon Connect and associated AWS services.
Required Skills & Experience:
  • Strong experience with AWS Connect and backend development on AWS (Lambda, API Gateway, Node.js).
  • Deep knowledge of Avaya IVR and Dialer systems mandatory.
  • Hands-on experience with Genesys Dialer strongly preferred.
  • Proficiency in AWS tools: DynamoDB, Cognito, CodePipeline, CodeBuild, CloudFormation, Amazon Lex.
  • Experience in migrating contact center platforms and outbound campaigns.
  • Familiarity with contact center workflows and telephony systems.
  • Strong troubleshooting and production support experience for AWS environments.
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