Summary: The role of ServiceNow Developer focuses on designing, developing, and implementing solutions within the ServiceNow platform, specifically in IT Service Management (ITSM) and IT Operations Management (ITOM). The candidate will optimize IT processes and ensure effective service delivery in complex IT environments. This position requires collaboration with cross-functional teams and technical expertise in ServiceNow development. The role is remote and classified as inside IR35, requiring engagement through an umbrella company.

Key Responsibilities:

• ServiceNow Development: Customize and configure ITSM and ITOM modules, including Incident, Change, Problem, Request Management, Discovery, Event Management, and Orchestration.
• Technical Expertise: Develop and maintain workflows, scripts, and integrations to support ITSM/ITOM functionalities.
• Collaboration: Work closely with cross-functional teams to align ServiceNow implementations with organizational goals.
• Troubleshooting: Identify and resolve technical issues within the ServiceNow platform and related integrations.
• Documentation: Create technical documentation and user guides for configurations, workflows, and processes.
• Platform Maintenance: Stay updated with ServiceNow upgrades, patches, and new features to maintain system reliability and performance.

Key Skills:

• Extensive experience (3-5+ years) in ServiceNow development, including ITSM and ITOM modules.
• Advanced knowledge of ITSM processes (Incident, Problem, Change Management, etc.) and ITOM capabilities (Discovery, Event Management, Orchestration).
• Strong understanding of integration technologies (REST APIs, SOAP, JSON) and system architecture.

Salary (Rate): undetermined

City: City of London

Country: United Kingdom

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT