ServiceNow CMDB Solutions Specialist
Posted 1 week ago by 1754978048
Negotiable
Outside
Remote
USA
Summary: As a ServiceNow CMDB Solutions Specialist, you will collaborate with various stakeholders to enhance the ServiceNow platform, focusing on the implementation and optimization of the CMDB. Your role involves transforming requests into actionable requirements, ensuring governance and best practices, and providing training and documentation. You will also monitor platform performance and support strategic design efforts to maintain a seamless ServiceNow experience. This position is based in Los Angeles, California, but offers remote working arrangements.
Key Responsibilities:
- Act as the primary contact between Live Operations, Enterprise Architecture, and IT ServiceNow Platform Teams to ensure alignment and successful project delivery.
- Transform stakeholder requests into business requirements while balancing best practices and current configurations.
- Support defining relationships and dependencies between Configuration Items (CIs) and establish data quality and governance standards.
- Monitor platform performance, optimize configurations, and troubleshoot CMDB-related issues.
- Develop documentation, models, and guidelines for CMDB usage and train teams on best practices.
- Partner with various teams to support CMDB architecture and provide recommendations.
Key Skills:
- Experience with ServiceNow platform and CMDB implementation.
- Strong stakeholder engagement and communication skills.
- Ability to transform requests into business requirements.
- Knowledge of governance and best practices for data integrity.
- Experience in platform performance monitoring and optimization.
- Documentation and training skills.
- Strategic design and architecture support experience.
Salary (Rate): undetermined
City: Los Angeles
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Title- ServiceNow CMDB Solutions Specialist
Location- Los Angeles, CA
Type- W2
Job Description-
As a ServiceNow CMDB Solutions Specialist at Client, you ll report to an IT Manager in Los Angeles, California, and be part of a collaborative team dedicated to enhancing the ServiceNow platform.
In this role, you'll work closely with our Live Operations & Enterprise Technology stakeholders building strong relationships, gathering requirements, and designing configurations to implement our CMDB for all of Riot in ServiceNow. Partnering with talented teammates and trusted external partners, you'll help streamline and optimize our CMDB services on the ServiceNow platform.
As Client continues to expand its enterprise support functions, you'll collaborate with leaders from the Live Operations Team, Enterprise Tech Organization and ServiceNow Platform Team. Your goal is to manage a dynamic platform and diverse business processes, enabling teams to focus on their best work while enjoying a seamless ServiceNow experience.
Responsibilities:
Stakeholder Engagement:
Act as the primary contact between Live Operations stakeholders, Enterprise Architecture stakeholders, Enterprise Technology stakeholders (such as IT Operations) and the IT ServiceNow Platform Team to make sure that there is alignment, transparency, and successful project delivery.
Transform Requests into Requirements:
Work with Live Operations stakeholders to understand their requests and transform them into business requirements that are balanced against ServiceNow Platform best practices for scalability, ServiceNow Platform out-of-the-box configuration and Enterprise Technology stakeholder needs as well as our current configuration.
Governance & Best Practices:
Help support defining relationships and dependencies between Configuration Items (CIs) in alignment with the Common Service Data Model (CSDM). Participate in establishing data quality and governance standards to ensure CMDB integrity over time.
Platform Enablement & Optimization:
Monitor platform performance, optimize configurations, and troubleshoot issues related to the CMDB. Configure service mappings in partnership with stakeholders and develop CMDB health dashboards.
Training & Documentation:
Develop documentation, models and guidelines for CMDB usage across the organization. Support and train teams on data model standards, best practices, and platform updates.
Strategic Design:
Partner with Live Operations, Enterprise Technology, Enterprise Architecture and the IT ServiceNow Platform Team to support the overall CMDB architecture and provide recommendations.