ServiceNow - Business Process Consultant - Intermediate

Summary: The ServiceNow Business Process Consultant - Intermediate role is designed for a motivated individual with expertise in both business process consulting and business analysis. The consultant will lead client engagements, optimizing ServiceNow implementations through strategic process alignment and stakeholder engagement. This position requires a trusted advisor who can facilitate discovery sessions and deliver tailored solutions to clients. The ideal candidate will possess strong communication skills and a solid understanding of ServiceNow modules and Agile methodologies.

Key Responsibilities:

• Lead functional discovery sessions and process workshops to define client-specific business process solutions.
• Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.
• Create dynamic collateral including process workflows, workshop presentations, and training materials.
• Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
• Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
• Develop and maintain end-to-end process flows and gap analyses to support solution design.
• Prepare and execute test plans, facilitate UAT, and support go-live activities.
• Lead client training sessions and create user-friendly job aids to support platform adoption.
• Serve as the eyes and ears of the delivery team throughout the project lifecycle.
• Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
• Collaborate with project leadership to ensure alignment between business goals and technical solutions.
• 5+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
• 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
• Proven ability to lead client workshops and translate business needs into actionable solutions.
• Strong understanding of Agile methodologies and experience supporting Scrum teams.
• Intermediate CSA, at least 1 CIS-(any)
• Excellent communication, facilitation, and documentation skills.
• Work with top-tier clients and cutting-edge ServiceNow solutions.
• Be part of a collaborative, fast-paced, and growth-oriented consulting team.
• Enjoy a flexible, remote-friendly work environment with opportunities for advancement.
• Make a meaningful impact by helping organizations transform their business processes.

Key Skills:

• 5+ years of experience in ServiceNow consulting.
• 5+ years of experience in business analysis.
• Proven ability to lead client workshops.
• Strong understanding of Agile methodologies.
• Excellent communication and facilitation skills.
• Intermediate CSA certification.
• At least 1 CIS certification.

Salary (Rate): undetermined

City: Plano

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT