ServiceNow Administrator/Developer - Remote - Jackson City, Mississippi - Need Any State Client Experience

Summary: The ServiceNow Administrator/Developer is responsible for managing the ServiceNow ITSM module, ensuring system health, and providing technical support. The role involves developing and configuring workflows, conducting training, and collaborating with IT leadership and business units. The position requires extensive experience in ServiceNow, particularly in public sector environments. This is a remote role based in Jackson City, Mississippi.

Key Responsibilities:

• Serve as the primary administrator for the ServiceNow ITSM module.
• Monitor system health, performance, and functionality.
• Manage user roles, groups, and permissions.
• Ensure adherence to platform governance, change control, and development standards.
• Troubleshoot and resolve technical issues within the ITSM module.
• Conduct root cause analysis for incidents and implement permanent fixes.
• Manage incident and request queues related to ServiceNow issues.
• Design and configure workflows, forms, fields, business rules, client scripts, UI policies, and service catalog items within the ITSM module.
• Develop and maintain integration with other systems, as needed.
• Create and maintain reports and dashboards.
• Analyze business requirements and propose scalable, secure solutions on the ServiceNow platform.
• Provide recommendations for improvements and enhancements to existing ITSM workflows and features.
• Prepare for future module implementations (e.g., Public Sector Digital Services).
• Create and maintain system documentation and user guides.
• Train internal staff on use and capabilities of the ServiceNow ITSM module.
• Serve as liaison between IT leadership, business units, and ServiceNow support/vendor resources.
• Participate in roadmap discussions and assist in planning future ServiceNow expansions.

Key Skills:

• 10+ years of experience as a ServiceNow Administrator or Developer.
• ServiceNow Certified System Administrator (CSA) Required.
• Experience in a public sector or Medicaid environment.
• Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow modules.
• Strong understanding and hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge, Service Catalog, etc.).
• Experience with JavaScript, Glide scripting, and ServiceNow APIs.
• Familiarity with ServiceNow update sets, scoped applications, and integrations.
• Ability to work independently and manage multiple priorities.
• Excellent communication and documentation skills.

Salary (Rate): undetermined

City: Jackson City

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT