Summary: The ServiceNow Admin/Developer/DevOps role involves the administration, configuration, maintenance, and DevOps development of the ServiceNow platform. The position requires integrating ServiceNow with other enterprise systems and providing ongoing support and training to ensure effective use across the organization. The role is remote and has a duration of 6 months, with a focus on optimizing platform performance to meet business needs.

Key Responsibilities:

• Manage and maintain the ServiceNow platform, including user administration, system configuration, and upgrades.
• Provide software coding and development to tailor and configure ServiceNow applications and modules, including workflows, UI policies, business rules, and client scripts.
• Integrate ServiceNow with other enterprise systems using REST/SOAP APIs, MID Server, and other integration tools.
• Successfully plan, execute, monitor, control, and close all technical tasks related to the configuration and implementation of changes to the platform.
• Monitor and resolve incidents and problems related to the ServiceNow platform, ensuring minimal downtime and disruption.
• Develop and maintain items in the service catalogue, ensuring accurate and efficient request fulfilment processes.
• Implement and maintain security best practices and ensure compliance with relevant regulations and standards.
• Provide support and training to end-users and stakeholders, ensuring effective use of the ServiceNow platform.
• Maintain comprehensive documentation of configurations, customizations, and processes.
• Nice to have: ServiceNow Certified System Administrator, Certified Implementation Specialist, or ITIL Foundation.
• Considerable direct experience with ServiceNow administration and configuration.
• Knowledge of the ServiceNow platform, including modules IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Workplace Service Delivery (WSD) and associated systems integrations.
• In-depth knowledge of ITIL principles and practices, particularly in incident, problem, change management and the SDLC (Software Development Lifecycle).

Key Skills:

• ServiceNow administration and configuration experience.
• Software coding and development skills for ServiceNow applications.
• Integration skills using REST/SOAP APIs and MID Server.
• Project management skills for planning and executing technical tasks.
• Incident and problem resolution skills.
• Knowledge of ITIL principles and practices.
• Ability to provide training and support to end-users.
• Documentation skills for configurations and processes.
• ServiceNow certifications (nice to have).

Salary (Rate): 600

City: undetermined

Country: UK

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT