Service Desk Technician - PST Support
Posted 5 days ago by 1761376821
Negotiable
Outside
Remote
USA
Summary: Seeking a remote Entry/Mid Level Service Desk Technician to assist end-users with phone and ticketing requests while working PST hours. The role involves troubleshooting issues related to domain credentials, hardware, operating systems, and software, as well as managing helpdesk tickets. The position is expected to last 6-12 months with the potential for conversion to full-time employment.
Key Responsibilities:
- Troubleshoot support issues 50%
- Review and assign incoming ticket requests 25%
- Process documentation 10%
- Monitor phone support requests 10%
- Collaborate with co-workers and team meetings 5%
- Other duties may be assigned.
Key Skills:
- 2 years of experience required
- Equivalent experience will be accepted in place of the education requirement.
- Sufficient knowledge of Microsoft Operating Systems
- Monitoring/troubleshooting skills
- Active Directory/Azure AD User Management
- Knowledge of all computer components and peripherals
- Ability to be part of an on-call support rotation and address emergency situations
- Remote Support Tools (eg. TeamViewer)
- Client networking skills TCIP/IP, DNS, DHCP, Wi-Fi (preferred)
- VPN client knowledge (preferred)
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: Entry Level
Industry: IT
Seeking a REMOTE Entry/Mid Level Service Desk Technician who will need to work PST hours.
Duration: 6-12 months and looking to convert to Full Time
Hours: either 9-5 PST or 8-4 PST will support PST
This role is not open for 3rd party submissions.
The main role of this position is to assist end-users through phone and ticketing requests. This position also involves resolving issues with domain credentials, hardware, operating system, and software, managing shared software and hardware for the department, and tracking and assigning helpdesk tickets.
YOUR ESSENTIAL DUTIES AND RESPONSIBILITIES
- Troubleshoot support issues 50%
- Review and assign incoming ticket requests 25%
- Process documentation 10%
- Monitor phone support requests 10%
- Collaborate with co-workers and team meetings 5%
- Other duties may be assigned.
MINIMUM REQUIREMENTS
- Provide how many years of experience is required for this role 2
- Equivalent experience will be accepted in place of the education requirement.
- Sufficient knowledge of Microsoft Operating Systems
- Monitoring/troubleshooting skills
- Active Directory/Azure AD User Management
- Knowledge of all computer components and peripherals
- Ability to be part of an on-call support rotation and address emergency situations
- Remote Support Tools (eg. TeamViewer)
PREFERRED REQUIREMENTS:
- Client networking skills TCIP/IP, DNS, DHCP, Wi-Fi
- VPN client knowledge
Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.