Service Desk Technician

Summary: The Service Desk Technician role involves providing technical support and assistance to users, primarily in a remote setting or in Seattle, Washington. The position requires effective communication and problem-solving skills to address various IT issues. The technician will be responsible for troubleshooting and resolving technical problems efficiently. This role is essential for maintaining user satisfaction and operational efficiency within the organization.

Key Responsibilities:

• Provide technical support to users via phone, email, or chat.
• Troubleshoot and resolve hardware and software issues.
• Document and track support requests in the ticketing system.
• Assist with user account management and access issues.
• Collaborate with other IT teams to escalate complex issues.

Key Skills:

• Strong communication and interpersonal skills.
• Experience with help desk software and ticketing systems.
• Knowledge of Windows and Mac operating systems.
• Familiarity with networking concepts and troubleshooting.
• Ability to work independently and in a team environment.

Salary (Rate): £24.00 hourly

City: Seattle

Country: United States

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT