1st line service desk ( SC clearance required )
Posted 3 days ago by ICOR International, Inc.
£19 Per hour
Undetermined
Undetermined
Nottingham, England, United Kingdom
Summary: The role of 1st Line Service Desk Engineer in Nottingham involves providing top-class IT support as the first point of contact for users with IT-related issues. The position requires active SC Clearance and includes responsibilities such as fulfilling requests within agreed SLAs and potentially providing some incident management support. The role is part of a small team and offers training for successful applicants, emphasizing the importance of attitude and aptitude alongside technical skills.
Key Responsibilities:
- Provide first point of contact support for IT-related issues.
- Receive and fulfill requests within agreed SLAs.
- Provide limited incident management support.
- Work in a small team covering varying shift patterns from 8am to 6pm, Monday to Friday.
- Potentially assist with 2nd line support tasks.
Key Skills:
- Active SC Clearance.
- Prior technical knowledge of hardware and software (advantageous but not vital).
- Strong attitude and aptitude for learning.
- Ability to work in a team environment.
Salary (Rate): £19.44 hourly
City: Nottingham
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: Entry Level
Industry: IT
1st Line Service Desk Engineers Required Nottingham 1 year rolling contract Hourly rate £19.44 + Overtime Must have active SC Clearance An SC Cleared First Line Analyst for a Service Desk team for one of our prestigious customers. The role will focus on providing a top-class service as a first point of contact for anyone with IT related issues. This role will be covering the hours of 8am till 6pm, Monday to Friday, with varying shift patterns. The primary duties will include receiving and fulfilling Requests within agreed SLAs with some limited potential to provide Incident Management support. Although this is a First Line Analyst role, there may also be 2nd line aspects too. Based in one of the offices in Nottingham or Milton Keynes, you will be working in a small team. Prior technical knowledge of hardware and software is an advantage, but not vital as training is given to the successful applicants. Attitude and aptitude are as important as technical skills. The team has a wide range of experience with ages, we welcome applications from people beginning their IT career and also more experience service desk professionals Please call Steve Hill on 01462 670666 IND/LET LNKD1_UKTJ