SAP Senior Support Engineer REDWOOD

SAP Senior Support Engineer required for an SAP Support contract based in the UK for 12 Months initially.

The role of the Senior Support Engineer, SAP Redwood requires functional experience, integration knowledge, infrastructure and networking expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.

REQUIRED SKILLS/EXPERIENCE:

* Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
* Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
* Provide remote-based functional support & training for your specialist SAP modules
* Support client customisation s, sharing implementation and best practices advice
* Develop application break fixes for critical product defects
* Create scripts to identify, analyse and correct data issues
* Manage one or more key assigned accounts as a technical/functional adviser
* Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
* Be a pro-active contributor to a support organisation which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
* Collaborate with team members in a virtual team environment to extend field experience to different client situations
* Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.