Summary: The Head of Collections role at a leading healthcare company in North West London involves overseeing the entire credit control process and managing a small team. The position is ideal for a Senior Credit Controller or an existing Head of Collections looking to contribute to a growing business. Key responsibilities include managing debtor queries, driving departmental efficiencies, and ensuring accurate financial reporting. The role offers opportunities for professional growth and learning from senior finance leadership.

Key Responsibilities:

• Manage all aspects of the credit control process
• Leading, upskilling and growing the credit control team (currently a team of two)
• Managing queries from private fee payers, council and NHS
• Managing the aged debtor reporting
• Driving efficiencies across the department, bringing ideas and implementing change
• Regularly reviewing debtor balances for all homes to identify problem payers early
• Making outbound calls to residents and families to promptly resolve queries
• Communicate regularly with home managers and admin regarding resident accounts
• Ensuring the onboarding of new residents
• Liaison with transactional team to ensure bank postings, allocations and reconciliations are up to date
• Ad hoc requirements as the business grows

Key Skills:

• Strong background in credit control within healthcare
• Management experience highly desirable
• Caremaster, D365 Business Central or Carevision experience desirable

Salary (Rate): 60000

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: Senior

Industry: Finance