Salesforce Service + Contact Center Cloud Functional Lead

Summary: The Salesforce Service + Contact Center Cloud Functional Lead is responsible for leading the functional aspects of Salesforce implementations, particularly in service and contact center environments. This role involves collaborating with stakeholders to ensure effective solutions are delivered. The position is remote and classified as outside IR35.

Key Responsibilities:

• Lead functional design and implementation of Salesforce Service and Contact Center solutions.
• Collaborate with stakeholders to gather requirements and define project scope.
• Provide guidance on best practices for Salesforce usage in service environments.
• Support user training and adoption of Salesforce solutions.

Key Skills:

• Extensive experience with Salesforce Service Cloud and Contact Center solutions.
• Strong understanding of functional design and implementation processes.
• Excellent communication and stakeholder management skills.
• Ability to work independently in a remote environment.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT