Summary: The Client Contact Consultant role is a temporary position based in Swindon, focusing on client interaction and investigation within the financial services sector. The consultant will review client feedback and complaints, ensuring compliance and fair outcomes while communicating directly with clients and advisers. This position requires a blend of analytical skills and customer service expertise in a regulated environment. The role offers hybrid working arrangements with a competitive hourly rate based on experience.
Key Responsibilities:
- Review client feedback, complaints and case information to identify potential issues
- Contact clients and advisers to gather additional information and clarify details
- Validate advice accuracy and ensure fair, compliant consumer outcomes
- Accurately document findings and escalate risks or concerns appropriately
- Support adherence to financial services and compliance standards
Key Skills:
- Financial services experience (essential)
- Complaints handling experience within FS (beneficial)
- Strong client-facing communication skills (phone & email)
- High attention to detail with an analytical mindset
- Ability to handle sensitive or unfavourable outcomes professionally
- Confident using Excel and Word
- Organised, proactive and able to manage changing priorities
Salary (Rate): £28 per hour
City: Swindon
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Finance
Detailed Description From Employer:
?? Temporary Opportunity – Client Contact Consultant ?? ?? Swindon | Hybrid working (2 days in the office) ? Up to 6-month assignment ?? Competitive hourly rate – reflecting experience Are you a financial services professional who enjoys client contact, investigation work and ensuring fair customer outcomes? Experience handling complaints within financial services would be a strong advantage in this role. We’re partnering with a well-established financial services firm in Swindon seeking a Client Contact Consultant to support their Client Contact Programme on a temporary basis. The Role You’ll review client feedback and case information, identify potential issues and speak directly with clients and advisers via phone and email. This role blends analysis, investigation and customer interaction, ideal for someone confident managing sensitive conversations in a regulated environment. Key Responsibilities Review client feedback, complaints and case information to identify potential issues Contact clients and advisers to gather additional information and clarify details Validate advice accuracy and ensure fair, compliant consumer outcomes Accurately document findings and escalate risks or concerns appropriately Support adherence to financial services and compliance standards What We’re Looking For ? Financial services experience (essential) ? Complaints handling experience within FS (beneficial) ? Strong client-facing communication skills (phone & email) ? High attention to detail with an analytical mindset ? Ability to handle sensitive or unfavourable outcomes professionally ? Confident using Excel and Word ? Organised, proactive and able to manage changing priorities Why Apply? • Hybrid working – 2 days in the office • Hourly rate reflecting experience • Immediate impact role within a regulated environment • Excellent opportunity to strengthen FS compliance and client outcomes experience
