Remedy Consultant
Posted 6 days ago by eTeam
Negotiable
Inside
Remote
United Kingdom
Summary: The Remedy Consultant role involves managing and providing technical support for Remedy version 20.02, including various ITSM modules. The position requires experience in incident management, asset management, and the software development lifecycle. This is a remote position with a duration of 6 months and requires active security clearance.
Key Responsibilities:
- Manage Remedy version 20.02 including Service Level Management, Incident, Problem, Change Management, Knowledge Management, and Service Request Management.
- Provide technical support for the Remedy Suite including CMDB, Asset Management, and Service/Incident/Problem/Change management.
- Manage CMDB data model and Asset / CI Audit Log.
- Undertake daily checks and manage the resolution of Remedy Incidents.
- Configure and customize components of ITSM - Incident, Problem, Change, Task, SRM, SLM, and CMDB.
- Create and/or update Remedy documentation to comply with software lifecycle methodologies.
- Integrate Remedy with external reporting systems.
- Generate reports from multiple Remedy sources and utilize direct database query technologies.
- Support all stages of the Software Development Lifecycle (SDLC).
Key Skills:
- Experience with Remedy version 20.02 and its modules.
- Technical support skills for the Remedy Suite.
- Knowledge of CMDB and Asset Management.
- Experience in incident management and resolution.
- Configuration and customization of ITSM components.
- Documentation skills in software lifecycle methodologies.
- Integration experience with external reporting systems.
- Ability to generate reports and use database query technologies.
- Understanding of the Software Development Lifecycle (SDLC).
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Remedy Consultant-Active SC Clearance Location: Remote Duration: 6 months from the start date Rate: 563GBP/Day(Inside IR35) Role Description: • Experience and/or capability to manage Remedy version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management) • Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment • Managing CMDB data model and Asset / CI Audit Log • Experience undertaking daily checks • Experience in the management and resolution of Remedy Incident • Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB • Experience of Asset Management • Create and/or update Remedy documentation to comply with software lifecycle methodologies • Integration of Remedy with external reporting systems • Desirable - experience generating reports from multiple Remedy sources • Desirable - experience with direct database query technologies • Experience supporting all stages of the Software Development Lifecycle (SDLC) If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.