Job Summary:

We are seeking a highly skilled and proactive Collaboration and Productivity Platform Administrator to manage, optimize, and support enterprise collaboration tools and productivity platforms. This role is responsible for the administration, support and integration of Microsoft 365, Google Workspace, Slack, Box, Zoom, and other enterprise collaboration technologies including integrated AI tools and features. The ideal candidate will ensure secure, scalable, and efficient operations while supporting user experience, compliance, and cross-platform connectivity.

In addition to having strong technical skills, you must be comfortable in effectively communicating with business end users, technical IT teams, business partners, network providers, and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment.

Job Functions:

Platform Administration & Integration

• Administer and configure collaboration platforms including Microsoft 365, Google Workspace, Slack, Box.com, Zoom, and others
• Enforce organizational standards for workspace roles, provisioning protocols, and compliance requirements
• Collaborate with security and privacy teams for third-party app reviews and risk assessments
• Administer and configure collaboration platforms (M365, Google Workspace, Slack, Box.com, etc.) to ensure secure, scalable, and efficient operations.
• Design, build, and maintain Power Apps (Canvas and Model-driven), Power Automate flows, and Dataverse models.
• Monitor system health, perform upgrades, and troubleshoot platform issues.

User Experience & Support

• Lead employee collaboration experiences and ensure global users have access to reliable and efficient technology solutions
• Provide Tier 2/3 support and training for collaboration tools, ensuring high user satisfaction
• Track assigned department ticket queues and guide prompt resolution.

Project Management & Optimization

• Track project status, provide reporting, and communicate updates to leadership and internal customers
• Evaluate new tools and features for deployment, ensuring alignment with business goals.
• Track usage metrics, identify optimization opportunities, and develop business cases for tool adoption or retirement

Documentation & Standards

• Create and maintain technical standards, training materials, and documentation of configurations, operations, and troubleshooting procedures
• Support governance initiatives and ensure alignment with internal standards

Job Requirements:

Skills/Abilities:

• Microsoft 365 and/or Google Workspace administration including administration of productivity tools within each platform
• Experience with Slack, Box, Zoom, and other third-party collaboration tools.
• General knowledge of Enterprise Application and SSO configuration in Azure
• MS Power Platform Administration
• Experience with AI
• Strong interpersonal and communication skills in a global business environment.
• Familiar with powershell, integrations, APIs and automation
• Familiarity with OAuth, SAML, and identity federation
• Strong verbal and written communication skills, with the ability to translate technical terms to layman s terms.
• Organized, with the ability to multi-task with excellent follow through.
• Self-motivated with ability to work in a team and independently.
• Schedule flexibility to work with partners in multiple global time zones.

Education

• Bachelor s degree in one of the following fields:
• Computer Science
• Information Systems
• Business Administration (with a strong IT or systems focus)

Preferred Education & Certifications

• Master s degree in related discipline is advantageous
• Relevant certifications include:
• Microsoft 365 Certified: Collaboration Communications Systems Engineer
• Google Workspace Administrator Certification
• ITIL Foundation or PMP for project and service management