ServiceNow Sr. Technical Consultant (ITSM)

ServiceNow Sr. Technical Consultant (ITSM)

Posted 1 week ago by 1756003675

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Negotiable
Outside
Remote
USA
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Agile Methodology Application Programming Interface (API) Generic Programming Information Technology Infrastructure Library IT Service Management Java (Programming Language) JavaScript (Programming Language) SAP Applications ServiceNow Software Development Stakeholder Management Technical Consulting

Summary: The ServiceNow Sr. Technical Consultant (ITSM) role is focused on leading end-to-end ServiceNow engagements, leveraging over 10 years of experience in ITSM solutions. The consultant will drive platform enhancements and ensure scalable integrations with enterprise systems. This position requires a strong technical background and the ability to communicate complex concepts effectively to stakeholders.

Key Responsibilities:

  • Lead full lifecycle ServiceNow ITSM implementations and custom app development
  • Design and develop technical solutions using JavaScript, Flow Designer, Scripted APIs, and integration protocols (REST/SOAP)
  • Collaborate with architects, SMEs, and process consultants to deliver business-aligned outcomes
  • Translate complex technical concepts into clear business language for stakeholders
  • Document and secure approvals for technical designs and final solutions
  • Mentor junior developers and contribute to internal IP development

Key Skills:

  • ServiceNow System Administrator & Certified Implementation Specialist (ITSM preferred)
  • Strong programming skills in JavaScript, Java, or similar languages
  • Proven experience with REST/SOAP integrations and ServiceNow platform customization
  • Deep understanding of ITIL practices and Agile methodologies
  • Excellent communication, analytical, and presentation skills
  • ITIL v3 certification preferred

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Role: ServiceNow Sr. Technical Consultant (ITSM) - Remote

We are seeking a seasoned ServiceNow professional with 10+ years of hands-on experience in designing, developing, and implementing ITSM solutions. The ideal candidate will lead end-to-end ServiceNow engagements, drive platform enhancements, and deliver scalable integrations with enterprise systems like SAP and Workday.

Key Responsibilities:

  • Lead full lifecycle ServiceNow ITSM implementations and custom app development
  • Design and develop technical solutions using JavaScript, Flow Designer, Scripted APIs, and integration protocols (REST/SOAP)
  • Collaborate with architects, SMEs, and process consultants to deliver business-aligned outcomes
  • Translate complex technical concepts into clear business language for stakeholders
  • Document and secure approvals for technical designs and final solutions
  • Mentor junior developers and contribute to internal IP development

Required Skills & Certifications:

  • ServiceNow System Administrator & Certified Implementation Specialist (ITSM preferred)
  • Strong programming skills in JavaScript, Java, or similar languages
  • Proven experience with REST/SOAP integrations and ServiceNow platform customization
  • Deep understanding of ITIL practices and Agile methodologies
  • Excellent communication, analytical, and presentation skills
  • ITIL v3 certification preferred
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