Lead / Senior Digital Service Designer - INSIDE IR35 - REMOTE

Summary: The Lead/Senior Digital Service Designer will work remotely for a leading professional services company, focusing on user-centered design within complex systems, preferably in government contexts. The role requires substantial personal responsibility and autonomy, with an emphasis on collaboration and effective communication with stakeholders. The designer will engage in a variety of technical activities, applying methodologies such as GDS and design thinking to resolve complex issues. Some ad hoc travel to client sites for workshops may be required.

Key Responsibilities:

• Committed service designer with a proven track record, preferably working within local or central government or experience with complex systems
• Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes.
• Work includes a broad range of complex technical or professional activities, in a variety of contexts. Investigates, defines and resolves complex issues through user-centered methods.
• Familiarity of GDS, design thinking, UCD methodologies and principles, as well as social sciences
• Strong understanding of quantitative and qualitative research methods, conducted in person and remotely.
• Strong understanding of the diversity of users and the need to make services, products, policies and designs usable and accessible for everyone.
• Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences (external and internal clients).
• Applies active listening and emotional intelligence whilst communicating to colleagues and clients to build effective interactions.
• Champions collaboration between stakeholders who share common objectives.
• Plans, schedules and monitors work to meet time and quality targets.
• Rapidly absorbs new information and applies it effectively.
• Comprehend corporate processes, ways of working and shares a positive outlook.
• Maintains awareness of developing technologies and their application and takes some responsibility for driving own development.
• Driven and possess the skills to perform effectively both as an individual contributor and collaboratively in a group setting.

Key Skills:

• Proven track record in service design, preferably in government or complex systems
• Experience with GDS, design thinking, UCD methodologies, and social sciences
• Strong understanding of quantitative and qualitative research methods
• Ability to communicate complex information to diverse audiences
• Active listening and emotional intelligence skills
• Collaboration and stakeholder engagement skills
• Ability to plan, schedule, and monitor work effectively
• Adaptability to new information and technologies
• Strong individual contributor and team collaboration skills

Salary (Rate): undetermined

City: City of London

Country: United Kingdom

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT