Lead/Senior Digital Service Designer - INSIDE IR35 - REMOTE

Summary: The Lead/Senior Digital Service Designer will work remotely for a leading professional services company, focusing on user-centered design within complex systems, preferably in government contexts. The role requires a committed service designer with a proven track record, capable of working autonomously while collaborating with stakeholders. Responsibilities include investigating and resolving complex issues, applying design methodologies, and ensuring accessibility in services and products. The position also involves some ad hoc travel to client sites for workshops.

Key Responsibilities:

• Committed service designer with a proven track record, preferably working within local or central government or experience with complex systems
• Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes.
• Work includes a broad range of complex technical or professional activities, in a variety of contexts. Investigates, defines and resolves complex issues through user-centered methods.
• Familiarity of GDS, design thinking, UCD methodologies and principles, as well as social sciences
• Strong understanding of quantitative and qualitative research methods, conducted in person and remotely.
• Strong understanding of the diversity of users and the need to make services, products, policies and designs usable and accessible for everyone.
• Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences (external and internal clients).
• Applies active listening and emotional intelligence whilst communicating to colleagues and clients to build effective interactions.
• Champions collaboration between stakeholders who share common objectives.
• Plans, schedules and monitors work to meet time and quality targets.
• Rapidly absorbs new information and applies it effectively.
• Comprehend corporate processes, ways of working and shares a positive outlook.
• Maintains awareness of developing technologies and their application and takes some responsibility for driving own development.
• Driven and possess the skills to perform effectively both as an individual contributor and collaboratively in a group setting.

Key Skills:

• Proven track record in service design, preferably in government or complex systems
• Ability to work autonomously and under general direction
• Experience with user-centered design methods
• Familiarity with GDS, design thinking, and UCD methodologies
• Strong quantitative and qualitative research skills
• Understanding of user diversity and accessibility
• Excellent communication skills, both oral and written
• Active listening and emotional intelligence
• Collaboration skills with stakeholders
• Planning and monitoring work to meet targets
• Ability to absorb and apply new information quickly
• Awareness of developing technologies
• Ability to work effectively both independently and in teams

Salary (Rate): undetermined

City: City of London

Country: UK

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Lead/Senior Digital Service Designer - INSIDE IR35 - REMOTE

Our client, a leading professional services company, to join the team on a contract basis in a remote role.

(Some ad hoc travel to client sites for workshops etc)

Role:

• Committed service designer with a proven track record, preferably working within local or central government or experience with complex systems
• Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes.
• Work includes a broad range of complex technical or professional activities, in a variety of contexts. Investigates, defines and resolves complex issues through user-centered methods.
• Familiarity of GDS, design thinking, UCD methodologies and principles, as well as social sciences
• Strong understanding of quantitative and qualitative research methods, conducted in person and remotely.
• Strong understanding of the diversity of users and the need to make services, products, policies and designs usable and accessible for everyone.
• Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences (external and internal clients).
• Applies active listening and emotional intelligence whilst communicating to colleagues and clients to build effective interactions.
• Champions collaboration between stakeholders who share common objectives.
• Plans, schedules and monitors work to meet time and quality targets.
• Rapidly absorbs new information and applies it effectively.
• Comprehend corporate processes, ways of working and shares a positive outlook.
• Maintains awareness of developing technologies and their application and takes some responsibility for driving own development.
• Driven and possess the skills to perform effectively both as an individual contributor and collaboratively in a group setting.

Please apply!

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.