Juniper Resident Engineer
Posted 1 week ago by 1756280011
Negotiable
Outside
Remote
USA
Summary: The role of the Juniper Resident Engineer involves supporting the installation and validation of Campus Switches, ensuring network health, and troubleshooting issues during the installation process. The engineer will also contribute to the creation of implementation plans and provide ongoing knowledge transfer related to Campus Switches. Additionally, they will act as a Subject Matter Expert (SME) and deliver technical input for service outage analyses. The position requires a basic understanding of equipment types, fiber optic cabling, and minimizing service interruptions.
Key Responsibilities:
- Validate configurations for new installations, network changes, and software upgrades.
- Support network health assessments of hardware and software during equipment installation.
- Complete installation and validation tasks to ensure alignment with established guidelines and capabilities.
- Assist in the creation of implementation, integration, and migration plans, and provide operational support during installations.
- Troubleshoot network issues encountered during the installation process.
- Provide ongoing, informal knowledge transfer related to Campus Switches.
- Open OEM TAC cases on behalf of the VA for software/configuration issues or hardware failures.
- Deliver ad-hoc written summary reports on equipment and network issues to the RE and VA Engineering staff.
- Contribute technical input to major service outage root cause analyses and corrective action reports.
- Follow installation procedures and test plans, and document results for sharing with VA Networking staff and the RE.
- Serve as a configuration expert on the proposed campus equipment.
- Interpret and create network diagrams as needed.
- Adhere to established operations and support procedures.
- Respond to and resolve technical issues via the VA MS Teams support channel during installations.
- Provide input to and follow implementation plans for equipment migrations.
- Execute scripted migration procedures during installations.
- Act as a Subject Matter Expert (SME) in the configuration and implementation of Campus Switches integrations with related systems (e.g., IPAM, LiveAction, ISE, Palo Alto, Server/Core Switches).
- Provide remote support when not on travel.
Key Skills:
- Familiarity with the various types of equipment and connectors needed to successfully install switches.
- Understanding of different fiber optic cable types and connection methods used during installation.
- Knowledge of how to replace equipment with minimal impact to ongoing services or operations.
- Basic awareness of the power needs and configurations for the equipment being installed.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Work Effort Overview: WWT Solutions Engineers will, at a minimum, perform the following activities related to Campus Switches:
- Validate configurations for new installations, network changes, and software upgrades.
- Support network health assessments of hardware and software during equipment installation.
- Complete installation and validation tasks to ensure alignment with established guidelines and capabilities.
- Assist in the creation of implementation, integration, and migration plans, and provide operational support during installations.
- Troubleshoot network issues encountered during the installation process.
- Provide ongoing, informal knowledge transfer related to Campus Switches.
- Open OEM TAC cases on behalf of the VA for software/configuration issues or hardware failures.
- Deliver ad-hoc written summary reports on equipment and network issues to the RE and VA Engineering staff.
- Contribute technical input to major service outage root cause analyses and corrective action reports.
- Follow installation procedures and test plans, and document results for sharing with VA Networking staff and the RE.
- Serve as a configuration expert on the proposed campus equipment.
- Interpret and create network diagrams as needed.
- Adhere to established operations and support procedures.
- Respond to and resolve technical issues via the VA MS Teams support channel during installations.
- Provide input to and follow implementation plans for equipment migrations.
- Execute scripted migration procedures during installations.
- Act as a Subject Matter Expert (SME) in the configuration and implementation of Campus Switches integrations with related systems (e.g., IPAM, LiveAction, ISE, Palo Alto, Server/Core Switches).
- Provide remote support when not on travel.
Resource Requirements The Onsite WWT Technician is expected to have at least a basic understanding of the following concepts:
- Equipment and Connector Types: Familiarity with the various types of equipment and connectors needed to successfully install switches.
- Fiber Optic Cabling: Understanding of different fiber optic cable types and connection methods used during installation.
- Minimizing Service Interruptions: Knowledge of how to replace equipment with minimal impact to ongoing services or operations.
- Power Requirements: Basic awareness of the power needs and configurations for the equipment being installed.