JIRA Administrator
Posted 2 weeks ago by 1751007973
Negotiable
Outside
Remote
USA
Summary: The JIRA Administrator will manage and optimize the Atlassian ecosystem for a multi-brand operation, focusing on integrating enterprise IT tools such as Azure and Active Directory. This role requires collaboration with cross-functional teams to ensure system efficiency and security while aligning with business goals. The ideal candidate will have extensive experience with the Atlassian Suite and a strong understanding of user provisioning and cloud infrastructure. A commitment to continuous improvement and training for internal users is essential.
Key Responsibilities:
- Serve as the subject matter expert for the Atlassian Suite (JIRA Software, JIRA Service Management, Confluence) across multiple brands and departments.
- Design, implement, and maintain custom workflows, fields, schemes, permissions, and automations in JIRA.
- Collaborate with IT and security teams to integrate Active Directory and manage user provisioning/access controls in alignment with corporate policies.
- Support cloud infrastructure alignment, including Microsoft Azure integration for user authentication, directory services, and application interoperability.
- Maintain and improve JIRA project templates, dashboards, custom reports, and filters to meet evolving business needs.
- Lead system upgrades, plugin evaluations, and best practice rollouts across the Authority Brands enterprise.
- Manage user roles, groups, permissions, and onboarding/offboarding processes within JIRA and Confluence.
- Provide training, documentation, and support for internal users and stakeholders.
- Stay current on Atlassian updates, security features, and roadmap to recommend new tools or enhancements.
- Support audit, compliance, and data governance efforts as related to system access and configuration.
Key Skills:
- 3+ years of experience administering JIRA and Confluence in a professional setting.
- Solid knowledge of the Atlassian Suite, including JIRA Software, JIRA Service Management (JSM), Confluence, and related add-ons like ScriptRunner or Automation for Jira.
- Hands-on experience with Active Directory, including group policy management and user provisioning.
- Working knowledge of Microsoft Azure, particularly Azure AD and integrations with Atlassian or enterprise applications.
- Proven ability to collaborate with technical and non-technical stakeholders to design scalable, business-aligned solutions.
- Experience with permission schemes, project templates, service desks, and automation rules.
- Strong documentation, training, and communication skills.
- Bonus: Atlassian certifications (ACP-610, ACP-620, etc.) or scripting experience (e.g., PowerShell, Groovy).
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Location: Remote
About the client
Our client is setting out in building North America's premier home services platform. Backed by a diverse portfolio of trusted franchise brands, we empower franchisees to scale through the support of technology, marketing, and operational excellence. Our people-first culture and commitment to innovation drive the success of our growing network.
Position Overview
Our client is seeking an experienced and solutions-oriented JIRA Administrator to manage and optimize our Atlassian ecosystem, with a strong emphasis on integrating enterprise IT tools like Azure and Active Directory. This role will support a complex, multi-brand operation and will work closely with cross-functional teams to ensure system efficiency, security, and alignment with business goals.
Key Responsibilities
- Serve as the subject matter expert for the Atlassian Suite (JIRA Software, JIRA Service Management, Confluence) across multiple brands and departments.
- Design, implement, and maintain custom workflows, fields, schemes, permissions, and automations in JIRA.
- Collaborate with IT and security teams to integrate Active Directory and manage user provisioning/access controls in alignment with corporate policies.
- Support cloud infrastructure alignment, including Microsoft Azure integration for user authentication, directory services, and application interoperability.
- Maintain and improve JIRA project templates, dashboards, custom reports, and filters to meet evolving business needs.
- Lead system upgrades, plugin evaluations, and best practice rollouts across the Authority Brands enterprise.
- Manage user roles, groups, permissions, and onboarding/offboarding processes within JIRA and Confluence.
- Provide training, documentation, and support for internal users and stakeholders.
- Stay current on Atlassian updates, security features, and roadmap to recommend new tools or enhancements.
- Support audit, compliance, and data governance efforts as related to system access and configuration.
Qualifications
- 3+ years of experience administering JIRA and Confluence in a professional setting.
- Solid knowledge of the Atlassian Suite, including JIRA Software, JIRA Service Management (JSM), Confluence, and related add-ons like ScriptRunner or Automation for Jira.
- Hands-on experience with Active Directory, including group policy management and user provisioning.
- Working knowledge of Microsoft Azure, particularly Azure AD and integrations with Atlassian or enterprise applications.
- Proven ability to collaborate with technical and non-technical stakeholders to design scalable, business-aligned solutions.
- Experience with permission schemes, project templates, service desks, and automation rules.
- Strong documentation, training, and communication skills.
- Bonus: Atlassian certifications (ACP-610, ACP-620, etc.) or scripting experience (e.g., PowerShell, Groovy).
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