Summary: The IT Change Consultant (ServiceNow) role is a remote position focused on enhancing the change management processes within a retail banking financial services client. The consultant will be responsible for managing IT change activities, ensuring compliance with regulatory standards, and improving operational efficiency. This position requires strong stakeholder coordination and risk assessment skills to safeguard customer experiences and internal governance. The role is initially offered as a 6-month contract with potential for extension.

Key Responsibilities:

• Protecting live operational service through the management of all IT change activity using robust change management processes.
• Facilitating and chairing large change approval forums effectively, including Change Advisory Boards (CAB) and Major Change Advisory Boards (MCAB).
• Collaborating with IT colleagues and supporting the wider Service Protection team to deliver results and identify ways to improve performance and effectiveness.
• Leading Change Reviews and working closely with Incident and Problem Management to document lessons learned and ensure issues are addressed.
• Interrogating ITSM tools (ServiceNow) to produce relevant MI reporting to exec level.
• Ensuring that policies, procedures, and standards are always followed, and activities are within regulatory and risk requirements.
• Developing risk mitigation strategies, creating and maintaining team controls, and fulfilling audit requirements as part of a continuous service improvement plan.
• Communicating effectively with all levels of the organisation, presenting information, and responding to questions from peers or management.
• Designing and implementing enhancements to the change management process, improving efficiency, governance, and integration with Configuration Management.
• Working closely with Configuration Management (CMDB) teams to align change activities with asset and dependency mapping.
• Configuring and optimising ServiceNow Change Management workflows and automation.
• Developing clear process documentation and training materials for stakeholders.
• Collaborating with IT and business teams to drive adoption of improved change practices.
• Analysing performance metrics and implementing continuous improvements based on insights.

Key Skills:

• Previous or current experience in an IT Change Management role.
• ITIL qualified.
• Experience working with ServiceNow software, including utilising SNOW for MI reporting.
• A can-do attitude and ability to manage multiple tasks under pressure.
• Proven capabilities in building new processes and appropriate documentation.
• Broad knowledge of IT infrastructure, systems, and services.
• Experience in chairing mixed stakeholder level forums.
• Proven stakeholder communication skills to all levels of business and technical bodies.
• Experience integrating Change Management with other ITIL processes (eg, Incident, Problem, and Release Management).
• Experience in regulated environments (eg, finance, healthcare, or government).

Salary (Rate): 368

City: undetermined

Country: UK

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT