Summary: The role of Account Manager involves managing key client relationships within a dynamic company specializing in gamification for web and mobile apps. The position requires a results-driven individual to ensure exceptional service and drive growth in the iGaming market. The Account Manager will collaborate with clients and internal teams to achieve business objectives while promoting a fun and flexible work environment. This role offers opportunities for professional development and engagement in a rapidly evolving industry.

Key Responsibilities:

• Serve as the primary contact for client queries, ensuring quick and effective responses.
• Build and nurture long-term, strategic relationships with clients to increase customer loyalty and retention.
• Manage day-to-day client inquiries and provide ongoing feedback to internal teams regarding client needs.
• Collaborate with clients to ensure games are well-positioned and promoted.
• Monitor and analyze the performance of games and promotional campaigns, offering actionable insights.
• Ensure clients are fully trained on new games and tools, onboarding new clients smoothly.
• Drive strategic initiatives and business growth by identifying opportunities for up-sell and cross-sell.
• Attend trade shows and conferences to represent the company and gather market insights.
• Stay current with regulatory changes in the iGaming industry to ensure compliance.

Key Skills:

• Proven experience in account management, preferably within the iGaming or tech industry.
• Strong communication and interpersonal skills.
• Experience in managing multiple client accounts and projects simultaneously.
• Strong understanding of the iGaming industry, including games and market trends.
• Ability to analyze performance data and develop strategies for growth.
• Proactive, solution-oriented mindset with attention to detail.
• Flexibility and willingness to travel for client meetings and events.
• Excellent organizational skills and ability to manage competing priorities.

Salary (Rate): undetermined

City: Edinburgh

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT