Implementation Consultant (Zendesk)

Summary: The role of Zendesk Implementation Consultant at Protiviti involves engaging with clients to set up and optimize their Zendesk platforms. The consultant will work closely with project teams to understand client needs, apply best practices, and ensure successful delivery of solutions. Ideal candidates should be confident with Zendesk or similar platforms, organized, and possess strong communication skills.

Key Responsibilities:

• Lead stakeholder sessions to explore client needs and operational challenges.
• Map business processes into practical solutions using the customer support platform.
• Deliver remote training, knowledge sessions, and user workshops.
• Set up platform features and optimize workflows based on client goals.
• Prepare clear documentation outlining configurations, integration points, and solution designs.
• Keep certifications current and stay informed on platform enhancements and industry standards.
• Capture and clarify client requirements for implementation.
• Guide clients through project phases while managing timelines and expectations.
• Track key milestones, risks, and deliverables throughout the engagement.
• Ensure implementations are completed efficiently and meet agreed objectives.
• Keep project records and progress updates accurate and up to date.
• Partner with business development and account teams to support client success.
• Flag opportunities for additional services during delivery.
• Raise any relationship or commercial concerns in a timely manner.
• Foster positive working relationships with both clients and internal teams.

Key Skills:

• Experience with Zendesk or similar customer experience platforms.
• Strong organizational skills.
• Excellent communication skills.
• Ability to lead stakeholder sessions and workshops.
• Proficiency in mapping business processes and configuring platforms.
• Experience in project management and tracking deliverables.
• Ability to prepare clear documentation.
• Commitment to keeping certifications current.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Consulting