Help Desk Support/GIS Analyst - REMOTE
Posted 2 weeks ago by 1752566606
Negotiable
Outside
Remote
USA
Summary: This role is for a Mid-Level GIS Analyst/Help Desk support contractor responsible for providing technical assistance and support to the GIS Unit. The position involves direct communication with customers, troubleshooting technical issues, and documenting problems in ServiceNow. The candidate must possess skills in ArcGIS Pro, GIS analysis, and customer service. Familiarity with linear referencing solutions and ArcGIS Online is also required.
Key Responsibilities:
- Provide excellent verbal communication and technical assistance to the GIS Unit.
- Act as a primary resource for the GIS Unit help desk.
- Communicate directly with customers and gather intelligence related to complaints.
- Troubleshoot technical problems and document issues in ServiceNow.
- Assign tickets to other GIS Unit teams.
Key Skills:
- Excellent verbal communication in customer service situations.
- Proficiency in ArcGIS Pro.
- Experience with ArcGIS Online.
- Ability to write tickets within Enterprise Ticketing Systems like ServiceNow or similar.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
Job Description:
***Crop to Crop resumes are accepted
This a Mid-Level GIS Analyst/Help Desk support contractor which provides excellent verbal communication and technical assistance and support to the GIS Unit. This position serves as a primary resource for the GIS Unit help desk and will actively be engaged in communicating directly with customers, gathering intelligence related to customer complaints, troubleshooting technical problems, documenting problems in ServiceNow, assigning tickets to other GIS Unit teams. Position requires skills utilizing ArcGIS Pro, GIS analysis, customer service, familiarity with linear referencing solutions, and familiarity with ArcGIS Online.
Required Skills:
Excellent Verbal Communication in customer service situations |
ArcGIS Pro |
ArcGIS Online |
Ticketing writing within Enterprise Ticketing Systems like ServiceNow or similar |