Summary: The Genesys Cloud Developer role requires a professional with extensive experience in developing Genesys call routing strategies and a strong background in contact center operations. The candidate should possess hands-on expertise with various Genesys products and technologies, particularly in multimedia and voice routing. Additionally, the role emphasizes the importance of troubleshooting skills and the ability to guide team members effectively.

Key Responsibilities:

• Develop Genesys call routing strategies using Genesys development tools.
• Utilize Composer or Genesys Cloud Architect for at least two years.
• Implement contact center operations and strategies effectively.
• Specialize in a minimum of three Genesys products.
• Handle Genesys CTI Routing for multimedia, voice, and outbound communications.
• Utilize Genesys rule authoring tool (GRAT) and run engine (GRE).
• Develop strategies/workflows based on various criteria including Service Level and Skill based.
• Convert IRD to ORS Routing Strategies and/or ORS workflows to Cloud Architect.
• Work with web capture points.
• Provide troubleshooting and log reading support.
• Transfer knowledge and provide guidance to team members.

Key Skills:

• At least 4 years of experience in Genesys development.
• Extensive knowledge of contact center technologies.
• Hands-on experience with Genesys CTI Routing.
• Expertise in Genesys products such as Framework, Composer, ORS, and Cloud Architect.
• Good troubleshooting and log reading skills.
• Formal education in Software Engineering or Telecommunication.
• Understanding of large enterprise architecture.
• Experience with Web Services like Tomcat.
• Conceptual understanding of CRM solutions.
• Ability to guide and mentor team members.

Salary (Rate): undetermined

City: undetermined

Country: United States of America

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT