Epic EMR Help Desk Consultant
Posted 1 week ago by 1751617155
Negotiable
Outside
Remote
USA
Summary: The Epic EMR Help Desk Consultant role requires flexibility in shift timings and involves providing Tier 1 support for Epic EMR and MyChart. The position demands experience in a help desk environment, including inbound and outbound call support, as well as knowledge base article creation. Proficiency in using ticketing systems, specifically ServiceNow, is essential for this role.
Key Responsibilities:
- Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
- Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
- Experience writing knowledge base articles and tip sheets
- Experience using ticketing systems (in this case ServiceNow experience is required)
- IT awareness & Helpdesk tool experience
Key Skills:
- Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
- Experience in a help desk/call center environment
- Experience writing knowledge base articles
- Proficiency in ServiceNow ticketing system
- IT awareness and helpdesk tool experience
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Note: Consultants need to be flexible to work in any shift timings
- Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
- Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
- Experience writing knowledge base articles and tip sheets
- Experience using ticketing systems (in this case ServiceNow experience is required)
- IT awareness & Helpdesk tool experience