EPA & Specialist Administrator

EPA & Specialist Administrator

Posted 1 day ago by Pearson

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Negotiable
Undetermined
Remote
United Kingdom
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Constituent Relationship Management Customer Relationship Management (CRM) Software Data Entry Input/Output Management Data Input/Output Microsoft Excel Scheduling

Summary: The EPA and BTEC Specialist Administrator role at Pearson involves supporting the administration, scheduling, and delivery of end-point assessments and specialist qualifications. The position requires a detail-oriented and proactive individual to ensure high standards of accuracy and process efficiency. The administrator will work closely with various teams to enhance learner and customer experiences. This is a permanent, full-time remote position based in the UK.

Key Responsibilities:

  • Responding to queries from centres, employers, and internal teams regarding EPA delivery
  • Coordinating paper-based EPA activities including test bookings and results processing
  • Supporting test content reviews and administration tasks across multiple platforms
  • Managing data input, uploads, and updates using tools like Excel, OneCRM, ACE360, and Tableau
  • Tracking delivery schedules and maintaining up-to-date records across systems
  • Reporting on key metrics and maintaining SLAs across all aspects of EPA services
  • Supporting assessor recruitment, training, standardisation events, and CPD activities
  • Identifying opportunities to improve systems and processes across the team
  • Flagging risks and ensuring compliance with internal policies and external regulatory standards

Key Skills:

  • Previous experience as a senior or experienced administrator within a complex organisation
  • Strong background in business support and customer service
  • High level of competence using databases and tools such as Excel and CRM systems
  • Proven ability to manage and prioritise workloads independently
  • A track record of improving administrative efficiency and data processes
  • Excellent communication, organisation, and planning skills
  • High attention to detail and accuracy in data entry and reporting
  • Comfortable working with numerical data and reporting metrics
  • Ability to build professional relationships across a range of stakeholders
  • Adaptable, proactive, and committed to continuous learning

Salary (Rate): undetermined

City: undetermined

Country: United Kingdom

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

EPA and BTEC Specialist Administrator

Location: UK | Remote

Contract Type: Permanent / Full-time

Play a vital role in shaping learner outcomes at Pearson! At Pearson, we’re committed to enabling lifelong learning and helping people reach their full potential. As we continue to deliver high-quality end-point assessments (EPA) and BTEC Specialist qualifications, we are looking for an organised, proactive, and detail-focused EPA and BTEC Specialist Administrator to join our team. In this role, you will support the effective administration, scheduling, and delivery of EPAs and specialist assessments. Working closely with the Operations Lead and wider teams, you’ll ensure high standards of accuracy, process efficiency, and data management—contributing directly to an exceptional learner and customer experience.

What You’ll Be Doing

  • Responding to queries from centres, employers, and internal teams regarding EPA delivery
  • Coordinating paper-based EPA activities including test bookings and results processing
  • Supporting test content reviews and administration tasks across multiple platforms
  • Managing data input, uploads, and updates using tools like Excel, OneCRM, ACE360, and Tableau
  • Tracking delivery schedules and maintaining up-to-date records across systems
  • Reporting on key metrics and maintaining SLAs across all aspects of EPA services
  • Supporting assessor recruitment, training, standardisation events, and CPD activities
  • Identifying opportunities to improve systems and processes across the team
  • Flagging risks and ensuring compliance with internal policies and external regulatory standards

Essential Experience

What We’re Looking For:

  • Previous experience as a senior or experienced administrator within a complex organisation
  • Strong background in business support and customer service
  • High level of competence using databases and tools such as Excel and CRM systems
  • Proven ability to manage and prioritise workloads independently
  • A track record of improving administrative efficiency and data processes

Essential Skills

  • Excellent communication, organisation, and planning skills
  • High attention to detail and accuracy in data entry and reporting
  • Comfortable working with numerical data and reporting metrics
  • Ability to build professional relationships across a range of stakeholders
  • Adaptable, proactive, and committed to continuous learning

Why Pearson? Join a company that’s transforming how the world learns. At Pearson, we value inclusion, innovation, and the power of learning to change lives. You'll work alongside dedicated professionals in a dynamic, supportive environment that encourages your personal and professional growth. Ready to join us? Apply now to support the future of education with Pearson.

1137376 Job: Production Job Family: LEARNING & CONTENT DELIVERY Organization: Enterprise Learning & Skills Schedule: FULL TIME Req ID: 19971

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