Summary: The role of Collections Agent involves supporting customers of a major UK bank who are in debt or arrears on financial products. The position requires handling inbound calls, identifying suitable solutions for customers, and meeting quality targets while working from home. Candidates must have experience in financial services and debt management, particularly with vulnerable customers.

Key Responsibilities:

• Taking inbound calls as a representative of the bank.
• Supporting vulnerable and non-vulnerable customers by identifying appropriate solutions to their debt/arrears.
• Identifying vulnerable customers and offering suitable solutions.
• Understanding complex financial packages.
• Completing income and expenditure forms.
• Communicating solutions via telephone.
• Meeting quality targets.
• Escalating necessary issues to supervisors.

Key Skills:

• Several years of call centre experience in financial services (essential).
• Experience of working with customer debt management or insolvency (essential).
• Knowledge of FCA guidelines is ideal.
• Excellent telephone manner.
• Good interpersonal skills.
• Experience of working with vulnerable customers.

Salary (Rate): 162

City: Salford

Country: United Kingdom

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Other