Cerner Consultant
Posted 1 week ago by eTeam, Inc.
Negotiable
Undetermined
Remote
Remote
Summary: The Cerner Consultant role involves providing AMS support for large healthcare environments, focusing on SLA and KPI-based delivery, as well as ITIL/SCRUM operations. The position requires strong functional knowledge of Cerner systems and experience in supporting large US healthcare clients. The consultant will engage in various core functional domains and manage incidents, problems, and changes in accordance with ITIL standards.
Key Responsibilities:
- Perform AMS support for large healthcare environments
- Manage SLA & KPI-based delivery
- Engage in ITIL/SCRUM-based operations
- Support large US healthcare clients in a delivery role
- Handle incident, problem, change, and request management
- Track and report SLA/SLO metrics
- Provide on-call and after-hours support
- Prepare and present root cause analyses (RCAs)
- Manage security, access, and compliance awareness
Key Skills:
- Experience with Cerner systems
- Knowledge of AMS operations
- Familiarity with ITIL v3/v4
- Strong problem-solving skills
- Ability to manage incidents and service requests
- Experience in healthcare environments
- Knowledge of core functional domains in Cerner
Salary (Rate): £55,000 yearly
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Title :- Cerner Consultant
Location :Remote
Onshore Cerner Technical Consultant must have experience in performing AMS support for large healthcare environments, including SLA & KPI-based delivery, ITIL/SCRUM-based operations, and project delivery experience. Strong Cerner functional breadth is required, with preferred experience in a delivery role supporting large US healthcare clients.
Core Functional Domains:
- Registration / ADT
- Charge Services / Patient Accounting
- Clinical Modules (FirstNet, CareAware, Nursing)
- Ancillaries (PathNet, RadNet, Pharmacy – at least dependency-level knowledge)
- Core Security (access, roles, audits)
AMS Operations & ITIL:
- Incident, Problem, Change, and Request Management (ITIL v3/v4)
- P1/P2 incident management and RCA ownership
- SLA/SLO tracking and reporting
- Knowledge deflection and incident trend reduction
- On-call / after-hours support model
Security, Access & Compliance Awareness:
- Resolution of incidents and service requests (RITM)
- Preparing and presenting RCAs
- Problem and Knowledge Management