Summary: Experienced Group (Business) Incident Manager sought for a 10-month remote contract role, focusing on managing incidents from assessment to resolution within a banking organization. The position requires strong leadership and communication skills to drive service improvements and collaborate with technical and business teams. The role also involves providing updates to stakeholders and leading post-incident reviews to enhance service management processes. This opportunity offers a chance to contribute to a customer-centric business while working in a dynamic environment.

Key Responsibilities:

• Manage incidents from initial assessment to resolution, ensuring minimal disruption.
• Lead or support senior managers on critical Bronze/Silver Incidents.
• Provide clear and timely updates to key business stakeholders on incident status.
• Drive Post Incident Reviews (PIRs), documenting root causes and tracking resolutions.
• Identify and lead Service Improvement initiatives across the incident management process.
• Monitor and manage incident tools like ServiceNow and Teams.
• Collaborate across teams to enhance incident management frameworks.

Key Skills:

• Proven experience in Group (Business) Incident Management within a banking organization.
• Strong leadership and communication skills.
• Ability to manage multiple priorities in fast-paced environments.
• Experience influencing and driving partner engagement.
• Clear understanding of technologies and services underpinning key business processes.
• Commitment to continuous service improvement and regulatory compliance.
• Willingness to work out-of-hours/standby for incidents and major IT releases.

Salary (Rate): undetermined

City: Glasgow

Country: United Kingdom

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT