AI Chatbot Engineer (IBM Watson & Dialogflow)

Summary: The AI Chatbot Engineer role focuses on designing and developing AI-driven conversational solutions using IBM Watson and other chatbot tools. The position requires collaboration with UI designers and backend teams to create effective chatbot applications, troubleshoot issues, and enhance user interactions through advanced technologies. Candidates should have extensive experience in software delivery and chatbot development, particularly with IBM Watson Assistant. The role is remote and classified as outside IR35.

Key Responsibilities:

• Ability to design and develop AI conversations with responses coming from outside APIs via cloud function or integration with other systems
• Applying clean coding skills and best practices
• Collaborating with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and what is needed to fulfill intents
• Collaborating with teams and other developers to design, develop, test, deploy and maintain a chatbot
• Troubleshoot bots, debug, and deploy chatbots on various channels (voice/chat)
• Leveraging AI, NLP Technologies and cognitive machine learning to develop chatbot applications
• Integrate chatbot solutions with multiple platforms
• Enhancing user effectiveness of the conversational agents with the help of advanced technologies
• Continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities
• Tuning and enhancing Speech to Text models

Key Skills:

• 5+ years software delivery experience
• 3+ years of Chatbot development experience with IBM Watson Assistant, or any other similar chatbot conversational AI tool (i.e Google Dialogflow CX, LivePerson, Amazon Lex, Kore.ai)
• 3+ years training and improving intent recognition by curating the appropriate training data sets
• 3+ years applying Conversational AI best practices (e.g. NLP and training data best practices)
• 1+ years of experience in CICD, Git, unit-testing and source code management
• 1+ years of knowledge of cloud development and deployment principles
• 1+ years of working in an Agile environment, with knowledge in DevOps approaches, end-to-end software development processes and business requirements
• Experience with working on watsonx Assistant and watsonx Orchestrate
• Backend (server side) development experience either in Java, node.js
• Multi-language background and experience working with programming languages such as Python, Java, Javascript/Typescript
• Experience with IBM Voice gateway and / or IBM Discovery is a plus
• Knowledge of automated speech recognition, including SSML tagging for TTS

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT