Agentforce Business Analyst
Posted 1 day ago by Anson McCade
Negotiable
Inside
Remote
London Area, United Kingdom
Summary: The role of Agentforce Business Analyst involves working with a global consulting organization on an automotive transformation program. The position requires a hands-on consultant who can optimize AI-driven customer journeys and conversational experiences within Salesforce Agentforce. This is a contract role with a focus on stakeholder engagement and collaboration with agile teams. The ideal candidate should possess strong Salesforce Agentforce experience and be comfortable in a solution-focused capacity.
Key Responsibilities:
- Work directly within Salesforce Agentforce in a consultant/solution-focused capacity.
- Help shape and optimize AI-driven customer journeys and conversational experiences.
- Gather requirements and engage with stakeholders.
- Facilitate workshops and analyze customer journeys and operational performance.
- Collaborate closely with developers, architects, and agile teams.
Key Skills:
- Strong hands-on Salesforce Agentforce experience.
- Experience with Salesforce Service Cloud and conversational AI/messaging channels.
- Requirements gathering and stakeholder engagement skills.
- Experience in analyzing customer journeys and operational performance.
- Familiarity with Data Cloud, Einstein AI, or contact centre environments is beneficial.
Salary (Rate): undetermined
City: London Area
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Consulting
Salesforce Agentforce Business Analyst £550-650/day Inside IR35 | Remote-First 6-Month Initial Contract - 15th June Start
We're supporting a global consulting organisation on a major automotive transformation programme and are looking for a hands-on Agentforce Consultant/Business Analyst to join the team. This is not a traditional BA role, they need someone comfortable working directly within Agentforce in a more consultant/solution-focused capacity, helping shape and optimise AI-driven customer journeys and conversational experiences.
Key experience:
- Strong hands-on Salesforce Agentforce experience
- Salesforce Service Cloud and conversational AI/messaging channels
- Requirements gathering, stakeholder engagement, and workshop facilitation
- Experience analysing customer journeys and operational performance
- Comfortable working closely with developers, architects, and agile teams
- Any exposure to Data Cloud, Einstein AI, or contact centre environments would be beneficial.
To hear more, get in touch with Connor Smyth at Anson McCade on 020 7780 6706.