Customer Feedback and FOI Officer
Posted 1 day ago by Venesky Brown
£250 Per day
Inside
Remote
Haddington, Scotland, United Kingdom
Summary: The Customer Feedback and FOI Officer role at a public sector organization in Haddington involves managing and responding to Environmental Information and Freedom of Information requests. This position requires ensuring compliance with relevant legislation while supporting transparency and accountability within the organization. The role is initially for 6 months with the possibility of extension and allows for remote work after the first day in the office. The position is classified as inside IR35 with a daily rate of £250.
Key Responsibilities:
- Manage and respond to information requests in line with statutory deadlines.
- Locate, retrieve and collate relevant data in response to requests, in cooperation with relevant staff.
- Ensure compliance with the Freedom of Information (Scotland) Act 2002, Environmental Information (Scotland) Regulations 2004 and related legislation.
- Liaise with internal departments to gather information and provide clear, accurate responses.
- Maintain records of information requests and produce reports for monitoring and performance purposes.
- Provide advice and guidance to staff on FOI/EIR processes and best practice.
- Provide service areas with guidance and support on whether information, held by the organisation, can be disclosed by interpreting exemption criteria together with evidence provided by service areas.
- Compose legally compliant responses to FOI/EIR requests.
- Support wider Information Governance activities, including data protection and records management where required.
- Carry out other duties as required.
Key Skills:
- Educated to HND or SVQ Level 4 in Business Administration or other relevant discipline and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.
- Strong understanding of Environmental Information and FOI legislation in Scotland and related regulatory frameworks.
- Excellent organizational skills with the ability to manage multiple requests and deadlines.
- Strong communication skills, both written and verbal, with attention to detail.
- Ability to work collaboratively across teams and build effective relationships.
- Experience of handling information requests through FOI(S) Act 2002, Environmental Information (Scotland) Regulations 2004.
- Experience of applying legislation and making assessments on whether information can be released.
- Experience of investigating and forming quality responses.
- Ability to produce written responses, which are well structured, accurate and of a high standard.
- Excellent IT skills – including use of Microsoft, CRM, back-office systems.
- Excellent organizational skills and ability to multi-task.
- Ability to communicate and work closely with a diverse range of stakeholders including the public, press, and Council staff.
- Ability to work on own initiative.
- Ability to prioritise work and work to targets and deadlines.
- Customer focused.
- Ability to deal with confidential information with tact and diplomacy.
Salary (Rate): £250 daily
City: Haddington
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Venesky-Brown’s client, a public sector organisation in Haddington, is currently looking to recruit a Customer Feedback and FOI Officer for an initial 6 month contract with option to extend on a rate of £250/Day inside IR35. This role can be worked remotely, with the first day in the Haddington Office. You will manage and respond to Environmental Information and Freedom of Information (FOI) requests, ensuring compliance with relevant legislation and supporting transparency and accountability across the organisation.
Responsibilities:
- Manage and respond to information requests in line with statutory deadlines.
- Locate, retrieve and collate relevant data in response to requests, in cooperation with relevant staff.
- Ensure compliance with the Freedom of Information (Scotland) Act 2002, Environmental Information (Scotland) Regulations 2004 and related legislation.
- Liaise with internal departments to gather information and provide clear, accurate responses.
- Maintain records of information requests and produce reports for monitoring and performance purposes.
- Provide advice and guidance to staff on FOI/EIR processes and best practice.
- Provide service areas with guidance and support on whether information, held by the organisation, can be disclosed by interpreting exemption criteria together with evidence provided by service areas.
- Compose legally compliant responses to FOI/EIR requests.
- Support wider Information Governance activities, including data protection and records management where required.
- Carry out other duties as required.
Essential Skills:
- Educated to HND or SVQ Level 4 in Business Administration or other relevant discipline and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.
- Strong understanding of Environmental Information and FOI legislation in Scotland and related regulatory frameworks.
- Excellent organizational skills with the ability to manage multiple requests and deadlines.
- Strong communication skills, both written and verbal, with attention to detail.
- Ability to work collaboratively across teams and build effective relationships.
- Experience of handling information requests through FOI(S) Act 2002, Environmental Information (Scotland) Regulations 2004.
- Experience of applying legislation and making assessments on whether information can be released.
- Experience of investigating and forming quality responses.
- Ability to produce written responses, which are well structured, accurate and of a high standard.
- Excellent IT skills – including use of Microsoft, CRM, back-office systems.
- Excellent organizational skills and ability to multi-task.
- Ability to communicate and work closely with a diverse range of stakeholders including the public, press, and Council staff.
- Ability to work on own initiative.
- Ability to prioritise work and work to targets and deadlines.
- Customer focused.
- Ability to deal with confidential information with tact and diplomacy.