Summary: The role of Receptionist/General Administration Assistant at Yorkshire Ambulance Service NHS Trust is an 18-month apprenticeship aimed at obtaining an NVQ Level 2 qualification in Customer Service. The successful candidate will be responsible for front-of-house duties, including greeting visitors, managing inquiries, and providing administrative support across various departments. The position requires adaptability and a commitment to maintaining high professional standards in a dynamic environment. This apprenticeship is ideal for individuals seeking to develop their customer service skills in a healthcare setting.

Key Responsibilities:

• Meeting and greeting staff and visitors, ensuring proper sign-in procedures.
• Connecting visitors with their site contacts and directing contractors to work locations.
• Managing switchboard inquiries and routing calls internally.
• Providing administrative support, including processing meeting room bookings and managing incoming/outgoing post.
• Ensuring compliance with security processes and managing incoming deliveries.
• Maintaining a parking permit database and assisting with parking issues.
• Reporting facility issues to the Estates department for maintenance and repair.
• Working towards the NVQ Customer Service qualification.

Key Skills:

• Educated to GCSE level C in English and Maths or equivalent.
• Working knowledge of Microsoft Office (Excel and Word).
• Previous experience in a customer service environment with face-to-face contact.
• Ability to communicate clearly and courteously, both verbally and in writing.
• Self-motivated, confident, and able to work both independently and as part of a team.
• Ability to operate office equipment such as franking machines and photocopiers.
• Adaptability to changing environments and managing conflicting demands.

Salary (Rate): undetermined

City: Wakefield

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: Entry Level

Industry: Other